CloudNine Reviews in January 2025: User Ratings, Pros & Cons

I used CloudNine as part of fraud investigation for email searches.

What do you like best? I like the convenience and easiness of the use. The tag function made it easy flag the search results. I was impressed with the ease of use for a first time user. The speed and ease of loading data and being able to review it immediately is a tremendous advantage over other Cloud based platforms. What do you dislike? I believe that search function could improve to isolate the data further down. Some of the basic document identification features became cumbersome ...

CloudNine Discovery is good at being really good

What do you like best? CloudNine routinely impresses me with their superior customer service and automated tools that just work. We regularly upload a lot of data to CloudNine’s automated hosting and discovery tool. Their software is easy to use and searching is flexible. What do you dislike? I personally didn't have access to the administrative rights so I was dependent on others in my organization to ensure all of the access was appropriate. Not CloudNine's fault or dislike. Just a ...

Great software that is easy to log on, user-friendly, has a great layout, and is easy to navigate.

What do you like best? Training to use CloudNine was not lengthy. CloudNine was great at searching documents, including tagging, and exporting. Software tailored to our business needs and streamlined the task at hand. What do you dislike? I do not dislike anything about CloudNine, the layout is simple, functional, efficient, searching and tagging documents is easy. Recommendations to others considering the product I highly recommend CloudNine, it is a great company tool and solution for ...

Great Review Tool

What do you like best? The tool is very easy to use and train others on. It is very cost effective and can be rolled out quickly. What do you dislike? Would like to be able to customize views in the review panel. Recommendations to others considering the product Get a feel for the staff and support. They have a great team and are always willing to work no matter what time of day. What business problems are you solving with the product? What benefits have you realized? They have provided ...

User friendly review tool backed by personalized customer support.

What do you like best? What I like best about CloudNine is the intuitive searching function. It is easy to create complex searches, even as a beginner. You can also easily access your recent searches through a drop down on the main screen. This is much easier than going back to the searching page and re-creating searches that you didn't save. What do you dislike? This isn't really a dislike, but I do wish we had the ability to re-name folders "on the fly" in the native tree view. This is ...

CloudNine Review

What do you like best? I really like the fact that CloudNine is browser-based, so you can use it on any device. This is great when I want to review documents but I do not have my laptop with me. I also love how intuitive and user-friendly it is, and the team at CloudNine has been amazing in answering any questions I have and assisting as I learn the program. What do you dislike? There is not much to dislike that I have found so far. The tools for redaction and annotation are great, but it ...

Intuitive design, fantastic platform!

What do you like best? The custom tagging fields were incredibly useful. Being able to create different types of tagging fields (drop down, custom text, radial buttons was key to making our review easy and efficient. The custom views for the tagging areas for each individual reviewer allowed me to set up field lists that were specific to each reviewer, so the attorney who reviewed the privilege documents had those tagging fields at the top of the list while the other reviewers had fields ...

Easy-to-use product for ligitation services and document review.

What do you like best? The customer service is excellent and the module is well-organized. What do you dislike? It would be helpful if the full document fit on one page instead of having to scroll down. Recommendations to others considering the product Better product than many competitors. What business problems are you solving with the product? What benefits have you realized? Litigation-related services, specifically document review.

The best ediscovery platform for small firms and solos

What do you like best? CloudNine's best feature is its straightforward ease of use. I co-taught a class on e-discovery at a local law school. We were able to get a class of 20 law students up and running and doing document review in less than 10 minutes. They were able to figure out how the software worked that easily. Plus, the drill down into the data production was impressive. For a small firm or solo, it just makes sense to go with a cloud-based SaaS, and CloudNine is the best of its ...

Great value product.

What do you like best? Offers the major features we were looking for, at a fraction of pricing of other competitors. What do you dislike? Some additional features such as email threading, and near duplicate searching/matching would be useful. Recommendations to others considering the product CloudNine does not have all the "bells and whistles" that some competitors have, but it does by far the vast majority of what an e-discovery client must do. Plus the support staff with CloudNine is ...