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CloudCall offers custom pricing plan
CloudCall has received a mix of positive and constructive feedback from users in the past year. Users appreciate the ease of setup and remote work capabilities, enabling teams to work seamlessly from anywhere. Integration with CRM systems like Bullhorn has been highlighted as a key strength, providing smooth collaboration and analytics on calls. Additionally, the ...Read more
Seamless integration with CRM, enhancing productivity and data accuracy.
Efficient remote working capabilities, allowing calls from anywhere with CRM integration.
Automated call logging, saving time on manual data entry.
Quick and easy setup, benefiting user workflow and efficiency.
Lack of video calling feature, limiting communication options.
Issues with call quality, occasional outages, and service reliability.
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AU
Anonymous User
08/10/21
"Good Tool"
What do you like best about CloudCall? Integration with SalesForce is the best feature. SMS capability right behind that. What do you dislike about CloudCall? The downside is the responsiveness of their support side when issues arise. What problems is CloudCall solving and how is that benefiting you? Allows us to link calls to our Activity Log is SalesForce and review calls when we receive complaints.
AU
Anonymous User
08/10/21
"Good Tool"
What do you like best about CloudCall? Integration with SalesForce is the best feature. SMS capability right behind that. What do you dislike about CloudCall? The downside is the responsiveness of their support side when issues arise. What problems is CloudCall solving and how is that benefiting you? Allows us to link calls to our Activity Log is SalesForce and review calls when we receive complaints.
AU
Anonymous User
04/21/21
"Terrible product, terrible service. Avoid it!"
What do you like best about CloudCall? Calls would connect most of the time. I had to constantly call in with call examples to troubleshoot constant call quality issues even with QoS setup, and when calling land lines. What do you dislike about CloudCall? When we used them, we couldn't provision our own phones... I had to call them. Call quality issues constantly. The cloudcall app was buggy - it would pop to the foreground randomly throughout the day, annoying my users. The app was ...
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AU
Anonymous User
03/27/21
"Horrible experience from start until cancellation."
What do you like best about CloudCall? Nothing worked properly so there's not much to say here. The trainer was very knowledgeable and would have been great if the product worked the way it should. What do you dislike about CloudCall? CloudCall porting our numbers over via Bandwidth was the start of the problems. This ended up being delayed and costing us more money with our current provider because they closed out account and had to reopen it after fetching the numbers back. We had ...
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MD
Michael D
03/11/20
"Very disappointed"
What do you like best about CloudCall? It integrated with our CRM, but had some clunky workflows that required additional clicks for every call, and pop up windows. What do you dislike about CloudCall? Just read the problems I was having and you will understand. Recommendations to others considering CloudCall: keep shopping What problems is CloudCall solving and how is that benefiting you? nothing because it does not work correctly. They rush you into a contract and then somebody with ...
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AT
Allison T
01/04/19
"EASY TO USE DIALER "
What do you like best about CloudCall? You have your own private number attached to the system, IT REACHES THE FIRST AVAILABLE AGENT NO MATTER WHAT OFFICE WE ARE IN. What do you dislike about CloudCall? It doesnt automatically note calls attached to SalesForce Recommendations to others considering CloudCall: EASY GOING SYSTEM, ALLOWS MULTIPLE CALLS THROUGH OUT SEVERAL DIFFERENT OFFICES, WHICH ALLOWS US TO HANDLE ALL CALLS WITH CUSTOMERS NO MATTER WHICH OFFICE THEY NEED TO REACH What ...
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AT
Allison T
01/04/19
"EASY TO USE DIALER "
What do you like best about CloudCall? You have your own private number attached to the system, IT REACHES THE FIRST AVAILABLE AGENT NO MATTER WHAT OFFICE WE ARE IN. What do you dislike about CloudCall? It doesnt automatically note calls attached to SalesForce Recommendations to others considering CloudCall: EASY GOING SYSTEM, ALLOWS MULTIPLE CALLS THROUGH OUT SEVERAL DIFFERENT OFFICES, WHICH ALLOWS US TO HANDLE ALL CALLS WITH CUSTOMERS NO MATTER WHICH OFFICE THEY NEED TO REACH What ...
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JR
Josh R
01/10/18
"Best Call Product I've Used"
What do you like best about CloudCall? I like how simple and reliable it is to use. We made the switch over to another product and absolutely hated it. We ultimately ended up switching back to CloudCall because everyone liked it and it hardly ever dropped calls. What do you dislike about CloudCall? I was told by management that the price was a bit high, which is why we ended up switching to a different product before coming back. So I guess I could say I don't like the price. What problems ...
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JR
Josh R
01/10/18
"Best Call Product I've Used"
What do you like best about CloudCall? I like how simple and reliable it is to use. We made the switch over to another product and absolutely hated it. We ultimately ended up switching back to CloudCall because everyone liked it and it hardly ever dropped calls. What do you dislike about CloudCall? I was told by management that the price was a bit high, which is why we ended up switching to a different product before coming back. So I guess I could say I don't like the price. What problems ...
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BH
Bryan H
01/04/18
"Great VoIP System"
What do you like best about CloudCall? Emailed VM's, Chrome Add-on, Integration with ATS and click to call What do you dislike about CloudCall? Ocassional disconnect with ATS , besides that I have no issues What problems is CloudCall solving and how is that benefiting you? As recrutiers phone are our lifeline and I have had zero issues with this service
