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8.6

Spot Score

Close - CRM Software

Close Reviews in April 2025: User Ratings, Pros & Cons

Accelerate your sales success with Close.

4.6

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Close Reviews & Ratings

4.6

Excellent

Based on 220 ratings & 595 reviews

Rating Distribution

Excellent

(569)

Very Good

(22)

Good

(1)

Poor

(2)

Terible

(1)

Expert's Review generated by AI

Close CRM has solidified its reputation as a standout tool for businesses seeking an efficient, user-friendly, and powerful solution to manage customer relationships, streamline workflows, and enhance team collaboration. Praised overwhelmingly for its ease of use, Close offers a centralized platform to handle calls, emails, texts, and lead tracking, eliminating ...Read more

Close pros and cons

  • Provides a centralized, all-in-one CRM platform for managing leads, calls, emails, and workflows seamlessly, saving time and boosting productivity.

  • Intuitive and user-friendly interface with easy setup and excellent support for onboarding and troubleshooting.

  • Highly efficient automation features like smart views, predictive dialing, and workflows that reduce manual effort and streamline sales processes.

  • Outstanding call management features, including clear call recordings, AI-generated summaries, and call tracking for better follow-ups and analysis.

  • Reporting features are limited and could be more in-depth, especially for tracking lead lists and success rates by category.

  • Some users find the cost of calling features and overall pricing high, although they believe the value justifies it.

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Showing 61-70 out of 595

NA

Nancy A

11/14/23

5 out of 5

"Finally found a CRM that works for me"

What do you like best about Close? What sold me on Close is the dialer system. It actually lets you know when a number is not in service or has blocked my line. This is very helpful because at the end of my dial session, I can manually dial a lead from my cell phone and make a connection or I can look up their actual phone number and update their contact. Close is very easy to navigate , create client follow ups and even upload leads that I can merge lists together with ease. This is the ...

Read more

RW

Ron W

11/14/23

5 out of 5

"One of the best CRM available today"

What do you like best about Close? Ability to create SmartViews - smart selection of lead data using an extremely useful set of filters, and then use for calling, emailing, SMS, etc. Ability to have amazing reporting that makes understanding sales activity and opportunities 100x better than in other CRMs. Great UX/UI - Close CRM can be used out of the box and customized by sales and sales managers. There is no need to pay for sales developers, like in Salesforce or Pipeline CRMS. Great ...

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CE

Claire E

11/12/23

5 out of 5

"I'm in love with Close"

What do you like best about Close? As someone in tech sales, the user interface of Close is so simple yet robust and keeps me on track! I've used Hubspot and Salesforce before this and could never go back. Between the integrated calling, customized lists and automatic saving, I don't miss a beat. Their customer support is second to none and my questions/requests are always heard and responded to faster than I anticipate. I've tried to integrate Close through Zapier to Quickbooks to make a ...

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LO

Luke O

11/10/23

5 out of 5

"Close is a must-have for any fast growing company"

What do you like best about Close? Close has been a game-changer for me. The simplicity when using it, to breaking down pipeline management with Smart Views has helped me grow my business much faster than I ever anticipated. Not only am I able to centralise my leads in one place, but Close also helps me prioritise the most valuable leads in my pipeline which allows me to close more deals. I also LOVE the way I can integrate all of my email accounts, Calendly, Zoom and automation tools ...

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SH

Shaun H

11/10/23

5 out of 5

"Close CRM"

What do you like best about Close? All-in-one CRM. Call, text, email, notes, workflows, and correspondence all in one place. It's organized and created to help companies of any size scale. Call quality is perfect, amazing support staff, how-to instructions, and there are tons of automation. The overall cost of the product is a value add. We use Close for everything in our business daily. What do you dislike about Close? Pay-as-you-go Twillo pricing. I'd rather pay a set price for calls & ...

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BM

Blair M

11/09/23

5 out of 5

"White Glove Experience"

What do you like best about Close? Close is always evolving and they make it easy to use. With my limited understanding of the internet, integrations and software in general, Close has made it their mission to ensure I receive the best service with excellent support staff and continuous communication. Implementation was fairly easy. I was ready to go in minutes. I use Close daily and the ease of integration withy other programs is helpful What do you dislike about Close? My knowledge is ...

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AC

Abe C

11/09/23

5 out of 5

"Sales Manager"

What do you like best about Close? It's agile and it is a full-suite for Sales Managers and reps to house and efficiently keep track of their customers. It's by far the easiest CRM I've ever used that is intuitive and their customer support is amazing. They're actively bringing on new integrations and making managing multiple companies a breeze as well! What do you dislike about Close? I haven't had a complaint yet to be honest! What problems is Close solving and how is that benefiting ...

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SM

Sam M

11/08/23

5 out of 5

"Best CRM handsdown!"

What do you like best about Close? Out of every CRM that I've tried (Salesforce, Hubspot, Zoho, Pipedrive, ETC) Close wins handsdown. The ease of use from a sales seat is crucial. You import your leads, create custome fields, and you are off to the races. I highly recomend to any organization that has a sales team to give close a try. Your sales team will love it..... I guarantee it. There is zero clutter, or unnecessary steps. Its click, call, text, email, notes.... all in one convenient ...

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CP

Chiara P

11/08/23

5 out of 5

"Fantastic tool to make cold calls and follow up on sales, simple to use and extremely effective."

What do you like best about Close? How easy it is to use and effectiveness. It's also easy to integrate with other tools. I use it every day and makes my day easy. The customer support is extremely quick to solve issues. There are so many features to choose from and I never have to multitask. What do you dislike about Close? Sometimes the quality of the voice is low. What problems is Close solving and how is that benefiting you? It allows me to make hundreds of call each day and stay ...

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AK

ABHIK K

11/08/23

5 out of 5

"Super amazing and very easy to use"

What do you like best about Close? 1) User Friendly 2) Ease of data comparison 3) Template customisation 4) Opportunity funnel management 5) Quick customer support What do you dislike about Close? 1) Mobile app can be better 2) Glitch while making Outbound calls What problems is Close solving and how is that benefiting you? 1) Reminders 2) Opportunity 3) Timely followups 4) Future sales management