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8.6

Spot Score

Close - CRM Software

Close Reviews in April 2025: User Ratings, Pros & Cons

Accelerate your sales success with Close.

4.6

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Close Reviews & Ratings

4.6

Excellent

Based on 220 ratings & 595 reviews

Rating Distribution

Excellent

(569)

Very Good

(22)

Good

(1)

Poor

(2)

Terible

(1)

Expert's Review

Close CRM has solidified its reputation as a standout tool for businesses seeking an efficient, user-friendly, and powerful solution to manage customer relationships, streamline workflows, and enhance team collaboration. Praised overwhelmingly for its ease of use, Close offers a centralized platform to handle calls, emails, texts, and lead tracking, eliminating ...Read more

Close pros and cons

  • Provides a centralized, all-in-one CRM platform for managing leads, calls, emails, and workflows seamlessly, saving time and boosting productivity.

  • Intuitive and user-friendly interface with easy setup and excellent support for onboarding and troubleshooting.

  • Highly efficient automation features like smart views, predictive dialing, and workflows that reduce manual effort and streamline sales processes.

  • Outstanding call management features, including clear call recordings, AI-generated summaries, and call tracking for better follow-ups and analysis.

  • Reporting features are limited and could be more in-depth, especially for tracking lead lists and success rates by category.

  • Some users find the cost of calling features and overall pricing high, although they believe the value justifies it.

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Showing 261-270 out of 595

JB

Jonna B

05/11/23

5 out of 5

"Very helpful tool"

What do you like best about Close? The best thing about this software is that it's very user-friendly and easy to navigate. CRM is unique in its focus on building and managing long-term customer relationships. What do you dislike about Close? User Experience: Improving the user experience can make a CRM more user-friendly and accessible. This includes simplifying the interface, improving navigation, and reducing the number of clicks needed to perform tasks. What problems is Close solving ...

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AU

Anonymous User

05/08/23

5 out of 5

"Using Close as a Sales Associate"

What do you like best about Close? Having a CRM that has all the clients details and resources in one place is super helpful. We can keep on track of their process within our programs with ease and save so much time as they deal with several team members throughout their journey in our company. Smart views make this very easy to track many datapoints, especially for myself taking care of payroll which we have many different commission structures this allows us to keep track of these points ...

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JA

janus a

05/08/23

5 out of 5

"Close CRM user experience"

What do you like best about Close? Very easy to use and user-friendly. You can learn it easily and it's very straight forward. What do you dislike about Close? When working on leads, if you press back, it will go back to the first lead. What problems is Close solving and how is that benefiting you? compilation of leads

LG

Lee G

05/08/23

5 out of 5

"AMAZING! FANTASTIC!"

What do you like best about Close? It helps me a lot in fetching up some information. Very easy to use and less hassle. What do you dislike about Close? It crashes sometimes, but it is tolerable. Nothing to complain about with this Fantastic app. What problems is Close solving and how is that benefiting you? We've been struggling ith our follow-ups back then until we used CLOSE. It increases our follow-up at least 40%.

LW

Luke W

05/08/23

5 out of 5

"Very user-friendly, super-helpful support team!"

What do you like best about Close? Close is very user-friendly and easy to use. They're constantly updating the platform (and just released an app!). What do you dislike about Close? Some features (like automated follow-up) aren't as useful to me. What problems is Close solving and how is that benefiting you? Holding/managing CRM data for us - all about being more productive!

AU

Anonymous User

05/08/23

5 out of 5

"Powerful CRM and support is amazing"

What do you like best about Close? Efficient design, and considering it is a reasonably complex piece of software... the support is super quick and always helpful. Documentation is also comprehensive. Pretty happy here. What do you dislike about Close? Would like to see : 1. Customisable IVR system or call system itergration with call queing and field dependent routing 2. Custom sorting of smart views maybe folders 3. More Standard fields in Opportunities instead of just confidence and ...

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AU

Anonymous User

05/08/23

5 out of 5

"Easy to navigate and helps keep you organized."

What do you like best about Close? The most helpful thing about Close is the tasks feature. It makes life easier to know who to follow up with. I also enjoy the reports section so that I can see what I have done for the day. What do you dislike about Close? There is nothing in particular that I dislike about Close. It is of the better CRM program that I have used in my career thus far. I am glad our company uses it. What problems is Close solving and how is that benefiting you? The sequence ...

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CA

Claudia A

05/05/23

5 out of 5

"Close.IO: An easy, inexpensive, and effective CRM solution for commercial real estate"

What do you like best about Close? The most helpful aspect of Close.IO is the use and the level of support provided. I was able to set up the software with minimal effort and receive quick and responsive support from the Close.IO team. The software also offers a wide range of tools such as bulk SMS, email, and phone calls all within the system, as well as automatic sequences, marketing campaigns, and smart views. These features can help the user manage their business effectively and ...

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AU

Anonymous User

05/05/23

5 out of 5

"Great system - support is top notch - communication is the best"

What do you like best about Close? Close is like a more easily customizable version of SalesForce with everything built in and no need for 3rd party integration or administrators to run it. The integrated phone calls, dialer, and SMS is fantastic. What do you dislike about Close? I wish there was a little more variety for account hierarchy, or the ability to customize account hierarchy within close as opposed to relying on custom fields for the majority of things. What problems is Close ...

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JM

John Mike V

05/05/23

5 out of 5

"Easy access and friendly use will recommend for everyone."

What do you like best about Close? The helpful thing about every tab is to highlight names so one can check or review the user of the corresponding account; this is the great thing achieved about Close. What do you dislike about Close? It might sound complicated for others the first time, but it's good to teach how to use it; if given a chance for changes in this site will recommend highlighting every tab for the user to guide. Thank you! What problems is Close solving and how is that ...

Read more