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8.6

Spot Score

Close - CRM Software

Close Reviews in April 2025: User Ratings, Pros & Cons

Accelerate your sales success with Close.

4.6

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Close Reviews & Ratings

4.6

Excellent

Based on 220 ratings & 595 reviews

Rating Distribution

Excellent

(569)

Very Good

(22)

Good

(1)

Poor

(2)

Terible

(1)

Expert's Review

Close CRM has solidified its reputation as a standout tool for businesses seeking an efficient, user-friendly, and powerful solution to manage customer relationships, streamline workflows, and enhance team collaboration. Praised overwhelmingly for its ease of use, Close offers a centralized platform to handle calls, emails, texts, and lead tracking, eliminating ...Read more

Close pros and cons

  • Provides a centralized, all-in-one CRM platform for managing leads, calls, emails, and workflows seamlessly, saving time and boosting productivity.

  • Intuitive and user-friendly interface with easy setup and excellent support for onboarding and troubleshooting.

  • Highly efficient automation features like smart views, predictive dialing, and workflows that reduce manual effort and streamline sales processes.

  • Outstanding call management features, including clear call recordings, AI-generated summaries, and call tracking for better follow-ups and analysis.

  • Reporting features are limited and could be more in-depth, especially for tracking lead lists and success rates by category.

  • Some users find the cost of calling features and overall pricing high, although they believe the value justifies it.

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Showing 251-260 out of 595

LM

Liam M

05/17/23

5 out of 5

"I have been using close for 3 years and absolutely love it!"

What do you like best about Close? Smart views Predictive dialer Templated Follow upss The overall UI and UX Ability to assign tasks and statuses easily The ability to work into notes for training purporses What do you dislike about Close? There are view things I dislike to be honest. Having to use a ton of zaps I guess would be the only issue What problems is Close solving and how is that benefiting you? Having a central place to manage the sales team easy access to the required sales ...

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SM

Satya M

05/17/23

5 out of 5

"Close is the best CRM, I've ever worked on. Simple to use with lot of functionalities"

What do you like best about Close? The smart views that allows you to create your own view to get an idea of all your Leads, Contacts and Accounts. This helps me to run campaigns to the target customers. What do you dislike about Close? Haven't found any so far. I will update it here incase i find any. What problems is Close solving and how is that benefiting you? * It helps us maintain the whole customer data in one place. (Includes Leads, Contacts, Accounts and Opportunities) * Running ...

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AU

Anonymous User

05/17/23

5 out of 5

"Sales Development Representative"

What do you like best about Close? Very easy to work with. Very clean layout. Can call and text people. What do you dislike about Close? No app on android or app store. If there is, not the greatest. And cannot make calls on phone, which would make things a lot easier when you can do it on the software. What problems is Close solving and how is that benefiting you? Easy to contact customer database and clean layout

KH

Kayla H

05/17/23

5 out of 5

"Close is the first CRM software I have used - and I learned it quickly!"

What do you like best about Close? I like how close is organized. The layout makes sense and is easy for a first timer to get the hang of. What do you dislike about Close? The only downside of close is sometimes it is difficult to undue an action once you have done it. What problems is Close solving and how is that benefiting you? Allowing us to keep and track our whole client base and the status of each client is available to everyone so that our team is on the same page.

JW

John W

05/17/23

5 out of 5

"Great CRM"

What do you like best about Close? It covers all aspects of a great CRM. Easy to pick up and get to work. The auto dialer is such a refreshing approach to contacting a high volume of clients with ease. What do you dislike about Close? Nothing at the moment. A great product.I have used a lot of Crm's. Close IO is by far my favorite. What problems is Close solving and how is that benefiting you? Contacting clients. Staying organized. Being punctual for appointments. Hitting my KPI's

SS

Scott S

05/17/23

5 out of 5

"Great Software, great support"

What do you like best about Close? The support is very responsive. I can get very complicated problems solved (even ones outside their control) very quickly. What do you dislike about Close? I have experienced some major issues when my internet speed is low. What problems is Close solving and how is that benefiting you? Close makes it extremely easy for me to track and manage my leads. Great tools for optimizing workflow.

AU

Anonymous User

05/17/23

5 out of 5

"My second brain!"

What do you like best about Close? Keeps me organized. I would not be a successful with out it! What do you dislike about Close? ERRORS AND UPDATES THAT DONT SEEM NECESSARY! What problems is Close solving and how is that benefiting you? organization

SD

Suraj D

05/16/23

5 out of 5

"Fast, Efficient and Effective"

What do you like best about Close? I've been using Close for a good while now; I feel that Close is very effective and efficient in its approach; I'm a fan of features like the power dialer and predictive dialer. I enjoy using shortcuts, and they make my workflow go even faster and smoother. What do you dislike about Close? Personally, I would enjoy it more if more shortcuts were integrated also, i would highly suggest automatically changing the lead status in cases like a bad num or a ...

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RC

Rica C

05/11/23

5 out of 5

"Benefit of using Close"

What do you like best about Close? What I like about using Close is that we can track our leads and customers, and we are also updated about the status of the previous call. We can also highlight our opportunities and follow up leads. What do you dislike about Close? The least helpful or the downside of using Cose is that there are times that we can't open it specially if we have a slow internet connection and also there are times that we can't access Close due to system error. What ...

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SC

Simon C

05/11/23

5 out of 5

"Very Fast"

What do you like best about Close? Its simple uncomplicated and fast. By far the best CRM What do you dislike about Close? I want more language options because some people cannot speak english that well What problems is Close solving and how is that benefiting you? Its helping me to not lose leads