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8.6

Spot Score

Close - CRM Software

Close Reviews in April 2025: User Ratings, Pros & Cons

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4.6

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Close Reviews & Ratings

4.6

Excellent

Based on 220 ratings & 595 reviews

Rating Distribution

Excellent

(569)

Very Good

(22)

Good

(1)

Poor

(2)

Terible

(1)

Expert's Review

Close CRM has solidified its reputation as a standout tool for businesses seeking an efficient, user-friendly, and powerful solution to manage customer relationships, streamline workflows, and enhance team collaboration. Praised overwhelmingly for its ease of use, Close offers a centralized platform to handle calls, emails, texts, and lead tracking, eliminating ...Read more

Close pros and cons

  • Provides a centralized, all-in-one CRM platform for managing leads, calls, emails, and workflows seamlessly, saving time and boosting productivity.

  • Intuitive and user-friendly interface with easy setup and excellent support for onboarding and troubleshooting.

  • Highly efficient automation features like smart views, predictive dialing, and workflows that reduce manual effort and streamline sales processes.

  • Outstanding call management features, including clear call recordings, AI-generated summaries, and call tracking for better follow-ups and analysis.

  • Reporting features are limited and could be more in-depth, especially for tracking lead lists and success rates by category.

  • Some users find the cost of calling features and overall pricing high, although they believe the value justifies it.

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Showing 241-250 out of 595

LG

Luis G

05/24/23

5 out of 5

"Simplicity"

What do you like best about Close? What I like most about Close is its simplicity. What do you dislike about Close? Up to this point I can not say that there is anything that I am not pleased with. What problems is Close solving and how is that benefiting you? Close is definitely allowing me to keep track of my customer interactions and benefit by allowing me to cut time with an all-inclusive CRM.

SN

Serafin N

05/24/23

5 out of 5

"A User-friendly Tool for Customer Management"

What do you like best about Close? Close CRM has streamlined our customer relationship management with its straightforward and efficient approach. The interface is intuitive and easy to navigate, and the built-in calling feature has greatly simplified our communication process. It's an effective tool that provides a clear overview of customer interactions, making it easier for us to strategize and communicate more effectively. Despite some room for improvement in its reporting capabilities, ...

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AM

Alexander M

05/23/23

5 out of 5

"CLOSE - For those who care about their time"

What do you like best about Close? It is by far the most approachable CRM I have ever used. The ability to keep everything organized, switch between a variety of phone numbers to cold call from, and create lists is second to none. What do you dislike about Close? Not much, and even if there is a problem, their customer service team is available and eager to help you. The small problem you have is a big deal for them to solve. What problems is Close solving and how is that benefiting ...

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DM

Desiree M

05/23/23

5 out of 5

"Simplified Yet Effective CRM Solution"

What do you like best about Close? Close CRM streamlines the art of customer relationship management beautifully. Its intuitive interface is easy to navigate and packs in key features like customer tracking and built-in calling. It's an effective tool for improving communication and understanding customer interactions. A solid choice for those seeking efficiency in their CRM system. What do you dislike about Close? While Close CRM offers an intuitive interface and a variety of features, it ...

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AN

Ashley Nhameswar P

05/22/23

5 out of 5

"its an everyday experience and it is very fast"

What do you like best about Close? its multi functions that give me the possibility to do all my task What do you dislike about Close? i would say that every task should have an alarm or a little pop up What problems is Close solving and how is that benefiting you? it helps me in not having different application

NY

Noorin Y

05/21/23

5 out of 5

"Appointment Setter"

What do you like best about Close? I appreciate its impressive efficiency, which is complemented by an extensive range of features that allow for ample customization. What do you dislike about Close? I wish there was a color coding system for notifications that need to be addressed urgently. I was it would also transcribe our calls for when we listen to the recordings. What problems is Close solving and how is that benefiting you? Centralizing all of our communications with customers on one ...

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LV

Lester Van E

05/19/23

5 out of 5

"I am very impressed on how this app make my job easier."

What do you like best about Close? What I like most about using the Close app is to help me check the recordings of my agent more accessible. This way, I can check my agents' calls, SMS and emails, which could help improve their performance. A must-use the app! What do you dislike about Close? The tabs of the app are not easy to access. Also, the font of the names are just too small. I want to point out that after I deactivated a user, their names would still stay in the list. What problems ...

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PH

Premjith H

05/19/23

5 out of 5

"Happy customer of Close CRM"

What do you like best about Close? User friendly & Simple to use. Budget friendly and reliable. What do you dislike about Close? Few improvements are needed with relation to opportunity view and fields set up. What problems is Close solving and how is that benefiting you? We are able to get a high level as well as drilled down view of the sales and marketing aspects of our business and this helps us to take data driven business decisions for improvement.

CG

Connor G

05/19/23

5 out of 5

"Quick and quickly improving"

What do you like best about Close? How quick it is. The shortcuts are really helpful so you can knock out a lot of emails, texts, and calls without using your mouse. What do you dislike about Close? Reporting could be better, almost tempted to port into Hubspot since they have great reporting and dashboards. What problems is Close solving and how is that benefiting you? Organizing contacts and playing nicely with other services like Zapier and Calendly makes it very easy to keep track of deals

MD

MATHEW DOMINIC A

05/18/23

5 out of 5

"Remarkably valuable functionality."

What do you like best about Close? One of the notable features of the Close app is the Reports tab, which provides the ability to listen to both inbound and outbound calls, as well as other activities conducted by your colleagues. This feature proves particularly beneficial for data analysts as it enables themployees.em to generate comprehensive reports regarding the performance of What do you dislike about Close? I am dissatisfied with the restricted range of customization options ...

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