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8.6

Spot Score

Close - CRM Software

Close Reviews in April 2025: User Ratings, Pros & Cons

Accelerate your sales success with Close.

4.6

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Close Reviews & Ratings

4.6

Excellent

Based on 220 ratings & 595 reviews

Rating Distribution

Excellent

(569)

Very Good

(22)

Good

(1)

Poor

(2)

Terible

(1)

Expert's Review

Close CRM has solidified its reputation as a standout tool for businesses seeking an efficient, user-friendly, and powerful solution to manage customer relationships, streamline workflows, and enhance team collaboration. Praised overwhelmingly for its ease of use, Close offers a centralized platform to handle calls, emails, texts, and lead tracking, eliminating ...Read more

Close pros and cons

  • Provides a centralized, all-in-one CRM platform for managing leads, calls, emails, and workflows seamlessly, saving time and boosting productivity.

  • Intuitive and user-friendly interface with easy setup and excellent support for onboarding and troubleshooting.

  • Highly efficient automation features like smart views, predictive dialing, and workflows that reduce manual effort and streamline sales processes.

  • Outstanding call management features, including clear call recordings, AI-generated summaries, and call tracking for better follow-ups and analysis.

  • Reporting features are limited and could be more in-depth, especially for tracking lead lists and success rates by category.

  • Some users find the cost of calling features and overall pricing high, although they believe the value justifies it.

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Showing 231-240 out of 595

PS

Patrick S

05/27/23

5 out of 5

"Close is a Gamechanger"

What do you like best about Close? Smartviews in Close have entirely refreshed our pipeline system, increased user productivity, and more. The Power Dialer keeps us answering leads promptly, and overall it's feature-packed. What do you dislike about Close? Some slight issues with sorting such as there not being any option to sort by specific discrete time periods, and after an hour all times are rounded everywhere. What problems is Close solving and how is that benefiting you? Close ...

Read more

KB

Kaz B

05/25/23

5 out of 5

"Makes my efforts much more efficient"

What do you like best about Close? Speed and ease of use. Intuitive dashboard design What do you dislike about Close? The opportunities layout - sometimes makes it look too crowded What problems is Close solving and how is that benefiting you? Close is solving the problem of continues followups - automating that process.

AU

Anonymous User

05/25/23

5 out of 5

"Helpful Tool"

What do you like best about Close? close support is helpful and answers questions promptly. The organization and way to split leads and assign owners is great. What do you dislike about Close? they dont update recommendations based on better user experience. If you could move yellow notes around and not have to copy. Error messages in predictive dialer What problems is Close solving and how is that benefiting you? organizing a big database of leads and allowing one space for all users to ...

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AB

Aleks B

05/24/23

5 out of 5

"Powerful CRM - Highly Capable"

What do you like best about Close? The simplicity of this CRM makes it easy to use and navigate. It helps me stay on track with current opportunities by using a more visual approach which suits my information preference. There is an uncapped amount of available options for you to utilise making it the most diverse CRM on themarket. What do you dislike about Close? Sometimes calls can be shown as errors however Close have a great CX team that solve issues immediately or near enough within ...

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RA

Randy A

05/24/23

5 out of 5

"this tool is very amazing. user friendly"

What do you like best about Close? user friendly, i have not encountered any error so far, easy to access, and will recommend this to my friends too, ill introduce them to this tool and how awesome it is What do you dislike about Close? the new update was first kinda confusing, but all in all, 10 star for it. and i hope that if it updates in the future it will not be confusing so. What problems is Close solving and how is that benefiting you? we can easily identify the user's name with it's ...

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AU

Anonymous User

05/24/23

5 out of 5

"Simple, effective, great design"

What do you like best about Close? The simplicity, the search system, integration with Zapier. What do you dislike about Close? Slightly glitchy if you send a text too quickly. E.g.my sms was meant to be sent sometimes I'll look back and it's still pending as a draft. What problems is Close solving and how is that benefiting you? Lead and customer management is simple with Close.

JT

Jonathan T

05/24/23

5 out of 5

"Fast, efficient tool"

What do you like best about Close? It's helpful to have all of our customer notes in one place to make it easy to track information. Close has plenty of integrations that we use on a daily basis, including Zapier. What do you dislike about Close? Occasionally there are stumbles with making calls and the app needs to be restarted. There are some challenges with custom activities not being fully integrated with Zapier. What problems is Close solving and how is that benefiting you? We use ...

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CU

Chris U

05/24/23

5 out of 5

"Close is become a very easy navigational crm!"

What do you like best about Close? I like the ability close not only has the reminders to hold our current leads but also the ability we can easily make smart views to stay ontop of leads we have received for the year. What do you dislike about Close? Not able to call leads from your app on your mobile device. Having the ability to work on the fly is really helpful, other then that the app is very helpful with desktop. What problems is Close solving and how is that benefiting you? Helping ...

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GM

Gino M

05/24/23

5 out of 5

"Very easy and effective"

What do you like best about Close? All in one place. Follow up made easy. Scheduled text and emails is great. Recorded phone calls stored for maximum effective. So much easier then other softwares What do you dislike about Close? Not many. Just the app should be able to record conversations What problems is Close solving and how is that benefiting you? Keeping everything in one place, scheduled text and sequences help

MH

Ma Hazel Jean I

05/24/23

5 out of 5

"Great and awesome"

What do you like best about Close? Easily be edited and can communicate to customers as well and easy to access. It's a friendly CRM and issues are fixed immediately so it's actually a nice experience using this. What do you dislike about Close? Sometimes when using the app and the internet is not doing well, it's always got disconnected but other than that no particular issues with Close so far. Just need to refresh and it will be good. What problems is Close solving and how is that ...

Read more