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8.6

Spot Score

Close - CRM Software

Close Reviews in April 2025: User Ratings, Pros & Cons

Accelerate your sales success with Close.

4.6

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Close Reviews & Ratings

4.6

Excellent

Based on 220 ratings & 595 reviews

Rating Distribution

Excellent

(569)

Very Good

(22)

Good

(1)

Poor

(2)

Terible

(1)

Expert's Review

Close CRM has solidified its reputation as a standout tool for businesses seeking an efficient, user-friendly, and powerful solution to manage customer relationships, streamline workflows, and enhance team collaboration. Praised overwhelmingly for its ease of use, Close offers a centralized platform to handle calls, emails, texts, and lead tracking, eliminating ...Read more

Close pros and cons

  • Provides a centralized, all-in-one CRM platform for managing leads, calls, emails, and workflows seamlessly, saving time and boosting productivity.

  • Intuitive and user-friendly interface with easy setup and excellent support for onboarding and troubleshooting.

  • Highly efficient automation features like smart views, predictive dialing, and workflows that reduce manual effort and streamline sales processes.

  • Outstanding call management features, including clear call recordings, AI-generated summaries, and call tracking for better follow-ups and analysis.

  • Reporting features are limited and could be more in-depth, especially for tracking lead lists and success rates by category.

  • Some users find the cost of calling features and overall pricing high, although they believe the value justifies it.

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Showing 221-230 out of 595

AU

Anonymous User

06/06/23

5 out of 5

"Great CRM for a small sales team"

What do you like best about Close? I am a huge fan of Close - mainly because it is user-friendly. After dealing with clunky systems like Salesforce with little support, using Close was a breeze, and their team is so helpful. What do you dislike about Close? I can't think of many. I would like to be able to enter holidays in the calendar so I don't have to think of pausing sequences. What problems is Close solving and how is that benefiting you? Close has been a great tool to automate our ...

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BW

benjamin w

06/05/23

5 out of 5

"My favourite CRM"

What do you like best about Close? I love how flexible it is. As a user you have so many options to build and detail your sales pipeline. I also love the powerdialer. It does not only help calling more leads in less time, it also helps new sales reps to get into it faster and prevents them from overthinking every lead. What do you dislike about Close? The only thing with Close which is not nearly perfect is the price. I mean don´t get me wrong. Every good software has it´s price and I would ...

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WG

Wendy G

06/05/23

5 out of 5

"Improves efficiency"

What do you like best about Close? I like that everything in one place. All correspondence, notes, etc. are a click away for me, my team. What do you dislike about Close? Nothing really. It works well for keeping the pipeline up to date. What problems is Close solving and how is that benefiting you? Collaboration and efficiency. Keeps the team in sync, knowing what is happening in very complex partnership discussions. Also serves as a log of all conversations, helping to keep partnerships ...

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AU

Anonymous User

06/04/23

5 out of 5

"Account Executive"

What do you like best about Close? What I like best about close is the simplicity when using the software. What do you dislike about Close? Something I dislike about close is the ability to fix specific errors that continue throughout my day. What problems is Close solving and how is that benefiting you? I'm able to reach clients all over the nation in record time.

NC

Nico C

06/01/23

5 out of 5

"Great for automation calling."

What do you like best about Close? The auto Dialer makes it easy to work on other outbound strategies while automatically making calls. This tool allows you to be more efficient. Less work, more calls! What do you dislike about Close? It would be nice if the dialer could make more than one call at a time. To be able to dial for example 10 times and have only the connects come in would be lit! What problems is Close solving and how is that benefiting you? Close is solving me having to ...

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AU

Anonymous User

05/30/23

5 out of 5

"Close allows me to perform my job at a level that no other crm can provide."

What do you like best about Close? Close is comprehensive and organized, allowing the user to perform their duties quickly and efficiently. The templates, sequences, smart views, and reports pages have become crucial to my process. What do you dislike about Close? The dialer cal lag occasionally, and the lead profiles don't always load automatically when using the dialer. It would be nice if a lead is marked as "not interested" or "bad fit" they are automatically removed from the ...

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DS

Dylan S

05/30/23

5 out of 5

"Easy and simple to use"

What do you like best about Close? The fact it's easy and simple to use, it organises all my tasks in one place and makes my life easier when it comes to prospecting What do you dislike about Close? No patch updates, it would be great to see in the future. What problems is Close solving and how is that benefiting you? Organisation is key and Close.io allows me to closely track prospects and keep a record of previous convocations all in one place

AU

Anonymous User

05/29/23

5 out of 5

"Close Review"

What do you like best about Close? It very well built in its convenience to call leads What do you dislike about Close? Sometimes the Smart view doesnt have what im looking for in its filters What problems is Close solving and how is that benefiting you? It help with organizing leads rather than having a random excel sheet to call from. I am alot more productive with close. Which has led to better preformances.

PK

Philip K

05/27/23

5 out of 5

"Close is by far the best CRM my sales team and I have worked with."

What do you like best about Close? Sales Team collaboration and administration What do you dislike about Close? Finding my sent email folder wasn't easy What problems is Close solving and how is that benefiting you? Yes, with Close we are able to Improve sales team collaboration Team administration Organizing work flows Sales outreach planning Email marketing and tracking

AU

Anonymous User

05/27/23

5 out of 5

"Love this CRM!"

What do you like best about Close? Very simple to use with bare minimum training. Love the automation and the saved text and email templates that can be sent out to prospects and clients and love the reminders. What do you dislike about Close? Sometimes its slow and logs me out of the system and requires me to login back in which is a hassle. Other than that its pretty great and finally like that they have an app! What problems is Close solving and how is that benefiting you? Saves me a ton ...

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