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8.6

Spot Score

Close - CRM Software

Close Reviews in April 2025: User Ratings, Pros & Cons

Accelerate your sales success with Close.

4.6

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Close Reviews & Ratings

4.6

Excellent

Based on 220 ratings & 595 reviews

Rating Distribution

Excellent

(569)

Very Good

(22)

Good

(1)

Poor

(2)

Terible

(1)

Expert's Review

Close CRM has solidified its reputation as a standout tool for businesses seeking an efficient, user-friendly, and powerful solution to manage customer relationships, streamline workflows, and enhance team collaboration. Praised overwhelmingly for its ease of use, Close offers a centralized platform to handle calls, emails, texts, and lead tracking, eliminating ...Read more

Close pros and cons

  • Provides a centralized, all-in-one CRM platform for managing leads, calls, emails, and workflows seamlessly, saving time and boosting productivity.

  • Intuitive and user-friendly interface with easy setup and excellent support for onboarding and troubleshooting.

  • Highly efficient automation features like smart views, predictive dialing, and workflows that reduce manual effort and streamline sales processes.

  • Outstanding call management features, including clear call recordings, AI-generated summaries, and call tracking for better follow-ups and analysis.

  • Reporting features are limited and could be more in-depth, especially for tracking lead lists and success rates by category.

  • Some users find the cost of calling features and overall pricing high, although they believe the value justifies it.

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Showing 201-210 out of 595

AU

Anonymous User

06/23/23

5 out of 5

"Excellent CRM for small businesses"

What do you like best about Close? Steli's stellar marketing content attracted me to the CRM, but the product's simplicity and efficient customer support have kept me. I am by no means a tech guy--I can barely operate our TV's remote control--but Close keeps things extremely intuitive. I heavily rely on it, and I haven't tapped into most of the coolest features... yet. What do you dislike about Close? The inbox interface (which I never use anyway) is glitchy. I'm sure it's a glitch that ...

Read more

VI

Viktorija I

06/23/23

5 out of 5

"Fabulous Service with Quick Customer Support"

What do you like best about Close? There are so many fields you can add so you can really hone in on the right market. What do you dislike about Close? Very little! Sometimes it's tricky to find a smart view but I think I'm just still learning. What problems is Close solving and how is that benefiting you? It's helping me not forget to follow up with clients. They have a great reminder system!

OS

Oliver S

06/22/23

5 out of 5

"Increased performance"

What do you like best about Close? I like best about close, that I am able to do a lot more outbound calls What do you dislike about Close? That I didnt't start earlier to use this CRM becaue its a lot easier to use then others What problems is Close solving and how is that benefiting you? That I don't have to change softwares while calling

AU

Anonymous User

06/22/23

5 out of 5

"Positive Experience with Close"

What do you like best about Close? Bulk email capabilities, very easy to learn and navigate What do you dislike about Close? building affective smart view can be complicated What problems is Close solving and how is that benefiting you? We are communicating to more users at faster pace

AU

Anonymous User

06/22/23

5 out of 5

"I love it"

What do you like best about Close? I can use close as a small company and truly afford the value I get out of this system. What do you dislike about Close? I wish the calls per minute were cheaper, we are using 3rd party calling software. What problems is Close solving and how is that benefiting you? organizing telemarketing calls, and tracking pipeline opportunities

WZ

William Z

06/22/23

5 out of 5

"great thus far"

What do you like best about Close? integrations, seamlessness, love that i can do everything from there. What do you dislike about Close? none so far... took a little while to learn but now im coasting What problems is Close solving and how is that benefiting you? relationship management

AU

Anonymous User

06/22/23

5 out of 5

"Fantastic Software for Small Businesses"

What do you like best about Close? Very simple, easily navigatable, highly customizable filters to help with targeting the right leads, customer service is extremely responsive to issues, price is phenomenal, handles international calling very well, has good mobile application What do you dislike about Close? There's some customization and automation that is outside the scope of Close's capabilities that you could find in a higher end software like Salesforce. What problems is Close solving ...

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MB

Michael B

06/19/23

5 out of 5

"You help make a lot of mula, I very appreciate you. :)))))))"

What do you like best about Close? It's organized, it makes my life a lot easier at work! What do you dislike about Close? I can't call on my phone, I have an android What problems is Close solving and how is that benefiting you? Calling the folks I need to call

CK

Catherine K

06/16/23

5 out of 5

"CLOSE Dialer review"

What do you like best about Close? CLOSE can be used for making calls, sending and receiving text messages and even receiving MMS. We can even see all activities made on the lead account so you can track anything that happens on the case. What do you dislike about Close? None so far.Everything seems good as far as I am concern. What problems is Close solving and how is that benefiting you? I can see all calls, SMS, MMS and email activities on the account, including the information needed on ...

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TR

Tahmid R

06/16/23

5 out of 5

"A great tool for Sales!"

What do you like best about Close? I love the email sequencing tools, they allow me to automate my sales flow with specific clients. I also like the layout of the emails, it allows me to find specific emails right away, rather than endlessly scrolling to find what I need. What do you dislike about Close? I would love for their to be more AI integrations, and perhaps the tool can help with with CTA's with specific clients, if I have forgotten to email them or If i need to reach out ...

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