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8.6

Spot Score

Close - CRM Software

Close Reviews in April 2025: User Ratings, Pros & Cons

Accelerate your sales success with Close.

4.6

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Close Reviews & Ratings

4.6

Excellent

Based on 220 ratings & 595 reviews

Rating Distribution

Excellent

(569)

Very Good

(22)

Good

(1)

Poor

(2)

Terible

(1)

Expert's Review

Close CRM has solidified its reputation as a standout tool for businesses seeking an efficient, user-friendly, and powerful solution to manage customer relationships, streamline workflows, and enhance team collaboration. Praised overwhelmingly for its ease of use, Close offers a centralized platform to handle calls, emails, texts, and lead tracking, eliminating ...Read more

Close pros and cons

  • Provides a centralized, all-in-one CRM platform for managing leads, calls, emails, and workflows seamlessly, saving time and boosting productivity.

  • Intuitive and user-friendly interface with easy setup and excellent support for onboarding and troubleshooting.

  • Highly efficient automation features like smart views, predictive dialing, and workflows that reduce manual effort and streamline sales processes.

  • Outstanding call management features, including clear call recordings, AI-generated summaries, and call tracking for better follow-ups and analysis.

  • Reporting features are limited and could be more in-depth, especially for tracking lead lists and success rates by category.

  • Some users find the cost of calling features and overall pricing high, although they believe the value justifies it.

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Showing 191-200 out of 595

AV

angela V

06/30/23

5 out of 5

"I love Close"

What do you like best about Close? I love how it's organized; I can create smart views by topic! Download the app to your mobile phone and work on the GO! What do you dislike about Close? I wish in the inbox for the task area; it showed the time zone the person is in What problems is Close solving and how is that benefiting you? Keep my work space organized.

TM

Tyrone M

06/30/23

5 out of 5

"Close for the win"

What do you like best about Close? I like the intuitive nature of the interface What do you dislike about Close? The mobile app could be more intuitive!! What problems is Close solving and how is that benefiting you? A 1 stop shop for outreach and keeping data organized.

GD

Grégoire D

06/30/23

5 out of 5

"Very good experience using Close"

What do you like best about Close? Close is a very efficient tool that helped our sales team to reach the next level. The tool is reliable. Their support team is easy to contact and provides helpful answers very quickly. What do you dislike about Close? Would be good to be able to bring our own carrier for outgoing calls. What problems is Close solving and how is that benefiting you? Combines a CRM and outbound call tool. Smartviews are very helpful to target our prospects best.

AU

Anonymous User

06/30/23

5 out of 5

"Close is efficient and user friendly"

What do you like best about Close? If I don't understand how to do something, the system is relatively intuitive and I am able to usually figure it out on my own. What do you dislike about Close? I feel like the way filters are written and organized could be simpler. What problems is Close solving and how is that benefiting you? It allows me to keep my leads organized and not let any fall through the cracks.

KM

Kunal M

06/30/23

5 out of 5

"Excellent CRM Solution for Efficient Sales Management"

What do you like best about Close? Close.com is user friendly, but high makes it easier for us to navigate and manage all aspects of my sales pipeline. One of the best features of close is the robust communication capabilities such as built in calling and email functions. What do you dislike about Close? Main thing which I feel is missing is the customisation options, while I do enjoy most of the customised features there is some ability in customising the fields and workflows. What ...

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AU

Anonymous User

06/30/23

5 out of 5

"Always on the Close"

What do you like best about Close? I love the functionality of the smart views in Close and all the filters you can add to fine-tune your lead search. Close software creates a more efficient way of tackling leads, and it leads to more success. Plus, the mobile app for IOS is great for on the go. Close all the time, any time!! 10/10 What do you dislike about Close? Sometimes I think I pressed save on a new task but I did not and then I lose sight of the lead the next day. That is an instance ...

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MC

Michael C

06/27/23

5 out of 5

"The best CRM I've ever used"

What do you like best about Close? Simple and intuitive to both use and customize, yet powerful What do you dislike about Close? Inability to hide client details from specific users, such as if they are not the lead owner. What problems is Close solving and how is that benefiting you? They allow us to manage our expensive data efficiently

AU

Anonymous User

06/26/23

5 out of 5

"Wonderful product!"

What do you like best about Close? UI is incredibly easy for new users. Has help us to close out deals. What do you dislike about Close? Not much to say in regards to the downsides of Close. What problems is Close solving and how is that benefiting you? Allowing us to keep track of where we are in different pipelines.

JM

Justin M

06/25/23

5 out of 5

"Close has been a simple easy to learn yet effective CRM. Thank you Nick!"

What do you like best about Close? The east to use interface makes navigating my workflow effortless. What do you dislike about Close? Close is fantastic, but if there were one feature I would like to see added in Close would be a multi-line dialer. What problems is Close solving and how is that benefiting you? Close allows me to be cold call outreach and SMS, contacting my prospects from every angle is something I highly value. Close level of navigation allows for seamless navigation.

AU

Anonymous User

06/23/23

5 out of 5

"Simple, fast and efficient"

What do you like best about Close? Close makes it really easy for every sales team to log information about customers while calling them and create new opportunities after every call. The overall access to each customer is really good. What do you dislike about Close? Right now there is not much to think about that is not working well in close. Sometimes the contact details are not loading while calling a lead but it might also be because of an unstable internet connection. What problems is ...

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