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8.6

Spot Score

Close - CRM Software

Close Reviews in April 2025: User Ratings, Pros & Cons

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4.6

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Close Reviews & Ratings

4.6

Excellent

Based on 220 ratings & 595 reviews

Rating Distribution

Excellent

(569)

Very Good

(22)

Good

(1)

Poor

(2)

Terible

(1)

Expert's Review

Close CRM has solidified its reputation as a standout tool for businesses seeking an efficient, user-friendly, and powerful solution to manage customer relationships, streamline workflows, and enhance team collaboration. Praised overwhelmingly for its ease of use, Close offers a centralized platform to handle calls, emails, texts, and lead tracking, eliminating ...Read more

Close pros and cons

  • Provides a centralized, all-in-one CRM platform for managing leads, calls, emails, and workflows seamlessly, saving time and boosting productivity.

  • Intuitive and user-friendly interface with easy setup and excellent support for onboarding and troubleshooting.

  • Highly efficient automation features like smart views, predictive dialing, and workflows that reduce manual effort and streamline sales processes.

  • Outstanding call management features, including clear call recordings, AI-generated summaries, and call tracking for better follow-ups and analysis.

  • Reporting features are limited and could be more in-depth, especially for tracking lead lists and success rates by category.

  • Some users find the cost of calling features and overall pricing high, although they believe the value justifies it.

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Showing 181-190 out of 595

AU

Anonymous User

07/05/23

5 out of 5

"Extremely helpful"

What do you like best about Close? Sequences made my lead approach easy and smooth What do you dislike about Close? I was not able to make calls through the web platform What problems is Close solving and how is that benefiting you? Close makes it easier for me to approach my leads and maintain good working relationships with them.

AS

Aastha S

07/04/23

5 out of 5

"Best CRM in the industry"

What do you like best about Close? Close CRM offers automation features that streamline sales processes, such as email sequences, call tracking, and task management. This automation can save time and improve efficiency for sales teams. What do you dislike about Close? Some users might find Close CRM to have a steeper learning curve compared to other CRM systems. The software offers various features and customization options, which can be overwhelming for new users or those who prefer ...

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AU

Anonymous User

07/03/23

5 out of 5

"Close is great CRM tool"

What do you like best about Close? The tool is just amazing and flawless. It really effective and fast What do you dislike about Close? Sometimes it takes time to maintain portal but overall no issue What problems is Close solving and how is that benefiting you? Makes entire CRM experience flawless and easy to track

AU

Anonymous User

07/03/23

5 out of 5

"Superior organizational CRM"

What do you like best about Close? I love the organization because it is super easy to keep track of customer relations. What do you dislike about Close? Sometimes the sound quality on calls can be poor but for the most part it is works well enough to get the job done. What problems is Close solving and how is that benefiting you? It is used as a CRM and outbound call system and it has helped me make a lot of money

KK

Krupa Karunakar S

07/03/23

5 out of 5

"Close is amazing"

What do you like best about Close? It is an open CRM, transparency at its best. What do you dislike about Close? You might get a lot of work as it is easy to use:} What problems is Close solving and how is that benefiting you? Data tracking and maintenance, email tracking, sequences,

AU

Anonymous User

07/03/23

5 out of 5

"Good experience"

What do you like best about Close? The automatization of all the processes. What do you dislike about Close? Sometimes there are no recordings of the calls. What problems is Close solving and how is that benefiting you? Outreach to potential clients and making initial contact.

MB

Mansi B

07/03/23

5 out of 5

"Close is very useful"

What do you like best about Close? Its easy to use and very effectivem saves time and makes the process of tracking streamlined What do you dislike about Close? Sometimes updates and maintainence take time otherwise fine What problems is Close solving and how is that benefiting you? Helps to track and maintain data and maintain custom relationships

QI

Quentin I

07/03/23

5 out of 5

"Close Review"

What do you like best about Close? I love everything about close to be honest. It is the best sales CRM that I've used. What do you dislike about Close? The mobile app can use some work because there's no notifications. What problems is Close solving and how is that benefiting you? Close is solving my CRM problem.

AU

Anonymous User

06/30/23

5 out of 5

"Appoinment Setter"

What do you like best about Close? I like the lead management flow, creating follow-up sequences. Also the calling capabilities no mobile. What do you dislike about Close? Creating multiple accounts sometimes makes the software crash. What problems is Close solving and how is that benefiting you? Helps me manage leads easily and be able to connect with clients.

DV

D’Andre V

06/30/23

5 out of 5

"I LOVE CLOSE CRM!"

What do you like best about Close? I like how Close is user friendly and easy to navigate. The recent App release was a great idea (was needed). I'm able to easily communicate with my clients and I love using CLOSE for my daily sales process. I get in depth analytics. Also love getting the text messages to my phone so Im in tune with notifications/updates. What do you dislike about Close? I dislike when texts bounce back on certain Text templates. What problems is Close solving and how is ...

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