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ClientSuccess - Customer Success Software

ClientSuccess Reviews in April 2025: User Ratings, Pros & Cons

Success starts with ClientSuccess.

4.5

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ClientSuccess Reviews & Ratings

4.5

Very Good

Based on 229 ratings & 169 reviews

Rating Distribution

Excellent

(151)

Very Good

(16)

Good

(2)

Poor

(0)

Terible

(0)

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Showing 71-80 out of 169

AU

Anonymous User

11/16/21

5 out of 5

"CS Software that Focus on Exactly what you Need"

What do you like best about ClientSuccess? I like that ClientSuccess focuses all its energy of its product into what an every day, high-touch CS resource and team-lead would utilize to be most effective. That is a comprehensive overview of their clients, easy-to-customize segments and views to see exactly what you need, as well as out-of-the-box reports to understand the entire book of business. We have weekly CS meeting that are centralized off of the Customer Pulse Report, and can ...

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RM

Ryan M

11/16/21

5 out of 5

"Highly Communicative"

What do you like best about ClientSuccess? ClientSuccess has been extremely communicative, and the application is easy to use. What do you dislike about ClientSuccess?

TD

Temple D

10/07/21

5 out of 5

"Invaluable assistance with Implementation Process"

What do you like best about ClientSuccess? The ability to create unique success cycles for different types of clients and processes. What do you dislike about ClientSuccess?

AU

Anonymous User

10/05/21

5 out of 5

"Love it"

What do you like best about ClientSuccess? Revenue management, integrations with external systems like Zendesk, Salesforce etc make the tool the go-to to get a 360 understanding of customer health.

MR

Marie R

10/05/21

5 out of 5

"ClientSuccess is my source of truth"

What do you like best about ClientSuccess? My favorite part is the pulse on each account. It can give you a quick snapshot of the health of an account. What do you dislike about ClientSuccess?

TA

Tommy A

10/05/21

5 out of 5

"Great resource to track the things that matter most in the relationship"

What do you like best about ClientSuccess? The automation of pulling in email and other communication data is perfect. From there, a quick integration with Slack allows us to notify the whole company of the client's pulse. Very good at communication.

SR

Sandeep R

10/05/21

5 out of 5

"Amazing Support for CS Professional."

What do you like best about ClientSuccess? The flexibility provided by CS to adapt to your need is amazing, everyone has unique KPI or data point and i was able to map all of them to CS without any challange. Support provided by CS team was top notch and they helped us at every step of journey from onboardeing to mvp till moving into production.

AU

Anonymous User

10/05/21

5 out of 5

"Client success review"

What do you like best about ClientSuccess? I love how user-friendly it is. My experience using client success has been amazing. I was working on integrating client success and zendesk, and really apprecaited how our CSM was always answering any questions we ran into. Our company is very happy with Client Success.

CW

Casey W

10/05/21

5 out of 5

"Director of Customer Success"

What do you like best about ClientSuccess? Engagements in the platform are easy to track and manage. User friendly. Easy to build adoption on. What do you dislike about ClientSuccess?

AU

Anonymous User

09/29/21

5 out of 5

"Great product for any Client Success team"

What do you like best about ClientSuccess? East of application use. The application is very user-friendly. Great support service and personnel. The success cycle and pulse help with being proactive with our approach to our clients. The automation helps us focus on clients strategically vs. filling up our time with small tasks. I love that they pay attention to the client's needs and actually enhance the product based on feedback.