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ClientSuccess - Customer Success Software

ClientSuccess Reviews in April 2025: User Ratings, Pros & Cons

Success starts with ClientSuccess.

4.5

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ClientSuccess offers custom pricing plan

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ClientSuccess Reviews & Ratings

4.5

Very Good

Based on 229 ratings & 169 reviews

Rating Distribution

Excellent

(151)

Very Good

(16)

Good

(2)

Poor

(0)

Terible

(0)

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Showing 61-70 out of 169

JW

Janet W

02/10/22

5 out of 5

"Software designed for CSMs"

What do you like best about ClientSuccess? The ability to type in my call notes while on a call; all info on the client at my fingertips. Quick summary at top right. This is more geared to the client role than Salesforce.

AU

Anonymous User

02/10/22

5 out of 5

"Easily the most engaging experience with a software company ever!"

What do you like best about ClientSuccess? Every team member I spoke to was super-friendly, very willing to listen to my needs, and showed me clearly how ClientSuccess could work. I loved that they were upfront about things they couldn't do. I also appreciated how the software seems to be customizable to any specific use case we had. Every call has a clear agenda and I was walked through every detail.

BG

Bianca G

02/10/22

5 out of 5

"Client Success Specialist Honest Review"

What do you like best about ClientSuccess? The dashboard and customization that you're able to do on the platform. What do you dislike about ClientSuccess?

KH

Kyle H

02/10/22

5 out of 5

"Solid platform and only getting better"

What do you like best about ClientSuccess? Success cycles and the pulse integration with Slack. What do you dislike about ClientSuccess?

AU

Anonymous User

02/10/22

5 out of 5

"Just what we needed to meet our Business needs"

What do you like best about ClientSuccess? Client Success is a very user-friendly system with a very detailed but simplistic UI design. Client Success helps us keep all of our data in 1 place and view health metrics on our clients across the board.

AU

Anonymous User

02/10/22

5 out of 5

"Organizational Hub for CSMs!"

What do you like best about ClientSuccess? all details in one place. well organized. can take notes and clear easy to find and read overall client summaries What do you dislike about ClientSuccess?

AU

Anonymous User

02/02/22

5 out of 5

"Great team and great UI/UX"

What do you like best about ClientSuccess? Platform is very easy to use, and the team is great to work with! Best CS platform we saw in all of our assessments What do you dislike about ClientSuccess?

KS

Katie S

02/02/22

5 out of 5

"LOVE IT MORE THAN CHURNZERO!!"

What do you like best about ClientSuccess? Maybe it's because we are a smaller company, but we love Client Success. My 2 favorite pages are the Client 360 view (with the usage data) and the Revenue page that shows past and upcoming renewals. Makes my job overseeing the CSM team so much easier!

JR

Jamie R

02/01/22

5 out of 5

"Fantastic system with great support!"

What do you like best about ClientSuccess? It helps my team immensely, provides more significant insights into customer health and activities, and allows me and my team to keep track of everything—a potent tool without upsetting the CFO.

AU

Anonymous User

11/23/21

5 out of 5

"Best CS Software for the Price"

What do you like best about ClientSuccess? I love that the tool is easy to use. The UI is intuitive, and the setup is simple. I do not have to hire another full-time employee to manage the software, we are able to do it ourselves with no problems. Additionally, our CSM (KGP) is a wonderful business partner. She ensures that we are up to date on any new feature releases, helps us progress towards our CS goals as a business, and teaches us how to use the software in a way that meets our ...

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