ClientSuccess Reviews in April 2025: User Ratings, Pros & Cons

"Easy to use tool for managing customer relationship!"

What do you like best about ClientSuccess? The ease of use - you can run reports, search for relevant information, and record ongoing interactions with customers all in one place. The different tools within the system are strong, from recording meeting notes, interactions, and their pulse. Also fabulous to have the integration with Jira!

"Vital for tracking the health of our customers"

What do you like best about ClientSuccess? Data is easily available on the dashboard. You can get a wide view of the client's health without having to dig into the reports more. It also saves our CSMs time by making data readily available to them.

"Amazing tool for success!"

What do you like best about ClientSuccess? Client success is one of the most valuable tools at my disposal, the organization it allows and ability to track progress and be successful.

"Best Cost-Benefit!"

What do you like best about ClientSuccess? UX/UI is simple and easy - but in a good way! It's not clunky, you can customize the views (to some extent)

"Great Software"

What do you like best about ClientSuccess? I love how easy it is to set up Renewals What do you dislike about ClientSuccess?

"ClientSuccess Makes Wrangling CSM Tasks Easy"

What do you like best about ClientSuccess? The ease of use. It really lets you see at a glance what's important. What do you dislike about ClientSuccess?

"Neat tool that solves a desperately needed problem area"

What do you like best about ClientSuccess? I like the range of features the tool has. This makes the tool very useful for a range of people in the team. What do you dislike about ClientSuccess?

"It is a very useful management tool!"

What do you like best about ClientSuccess? the automations, alerts, customization and notifications What do you dislike about ClientSuccess?

"Loving Client Success"

What do you like best about ClientSuccess? Client Success helps me keep my clients in order, reminds me of what I need to do, what I talked to them and when, it's also very helpful to have the emails logged, that way I don't need to go back to my Gmail and search for the last conversation. It also helps for my managers to keep track of my work and on the clients. I like that it can integrate with Zendesk, with Gmail and with app surveys to see their general pulse.

"Por que o Client Success é a ferramenta mais completa para Customer Success"

What do you like best about ClientSuccess? A gestão por Pulses e os motivos torna fácil o acompanhamento da evolução de cada cliente. Os relatórios emitidos são ricos e direcionam para os planos de ação necessários em cada fase da jornada do cliente.