ClientBase Reviews in January 2025: User Ratings, Pros & Cons

"Very good experience "

What do you like best? All of its key features such as Detailed client and vendor profiling abilities, including personalized marketing and also advanced query and reporting features What do you dislike? We had a series of problems with pricing information contacting the ClientBase sales representatives Recommendations to others considering the product: It is a very good, interesting and useful software What problems are you solving with the product? What benefits have you realized? We ...

"Clientbase newbie"

What do you like best? I like that you can build an inventory and easily search for clients and build res cards What do you dislike? It is definitely not user friendly. The training videos provided are out dated. Getting help generally requires them to take over your computer remotely and takes a couple hours at best. What problems are you solving with the product? What benefits have you realized? Res cards look professional after you figure out where to put the info - took me a couple ...

"Great for organizing clients and colleagues"

What do you like best? Easy to provide complete profile for easy organization of clients What do you dislike? Difficult to navigate upon beginning of usage. Recommendations to others considering the product: Patience during beggining of usage, becomes easier and it very useful. What problems are you solving with the product? What benefits have you realized? Organizing client profiles to assist in building business with various clients and assessing their needs.

"Sabre Client Base"

What do you like best? I liked that clients information is easy to locate. What do you dislike? The navigation is not easy like Sabre plus. Recommendations to others considering the product: Easier Navigations What problems are you solving with the product? What benefits have you realized? Eliminating entering the information and avoiding types or errors.

"Sabre for all your travel needs"

What do you like best? Direct access to all travel related business with fast booking. No need to go through travel operators and pay more and have less options for your clients What do you dislike? Slow at times. Hard to get support right the way. What problems are you solving with the product? What benefits have you realized? Faster bookings with more options for clients and the ability to receive rewards with car rentals and hotels

"Niche software"

What do you like best? Integration with Sabre and other travel industry softwares and apps (insurance sales, etc). What do you dislike? Not user friendly, outdated look, tied to Sabre - which is outdated software in of itself. What problems are you solving with the product? What benefits have you realized? We use ClientBase to store client information - mostly for biographical information, as well as credit card, passport, etc that we can easily pull into Sabre PNRS for air, hotel, and car ...

"Serves it purpose"

What do you like best? I like this software because it was easy to use and it serves it purpose. What do you dislike? Actually there was not one thing that i did not like about this software that I can think of at the moment. What problems are you solving with the product? What benefits have you realized? I used this software when I worked in the Airline Business and it served it purpose well.

"Client data management and marketing with ClientBase"

What do you like best? I've been using ClientBase for 3 years now and am continually amazed with the diverse ways I can store data, track trends from clients and effectively market to them. What do you dislike? Interface can be a bit overwhelming at first, but with consistent daily use, you learn to find the tools and areas you use the most. What problems are you solving with the product? What benefits have you realized? Tracking where my clients have expressed interest and spent their ...

"Product Great but Support lets them down"

What do you like best? It's a very easy product to use. The team picked it up straight away with limited need for much in house training. One of the Market leaders in Travel Booking and CRM. It does exactly what we require it to do. What do you dislike? The support we receive leaves a lot to be desired. Often left waiting for a response and when we do the support engineer is no more skilled than ourselves. Recommendations to others considering the product: The product does what we need it ...

"Basic"

What do you like best? It does what we need it to do in order to maintain our client database. What do you dislike? Having worked with Salesforce in the past, ClientBase just doesn't compare. ClientBase is to Salesforce as Windows 97 is to Windows 10. Recommendations to others considering the product: ClientBase has a lot of potential. There is a lot is COULD do. But for now, it's just your average CRM. What problems are you solving with the product? What benefits have you realized? We use ...