Client Heartbeat Reviews in January 2025: User Ratings, Pros & Cons

Client Heartbeat – great trend analytics, horrible customer service.

PROS: Great dashboarding and automation for a small business. CONS: Zero customer service, they don't respond, EVER.

Client Heartbeat - great trend analytics, horrible customer service.

PROS & CONS What are the best aspects of this product? Great dashboarding and automation for a small business. What aspects are problematic or could work better? Zero customer service, they don't respond, EVER. What features/services would you like to see in future versions of this product? Some customer support What specific problems in your company were solved by this product? Helping our small businesses to have better customer service Are you a current user of this product? Yes

"Client Heartbeat Review"

What do you like best about Client Heartbeat? In theory, this is a great client retention service or tool What do you dislike about Client Heartbeat? The price is just too high. The small business owner stretching their budget may have a hard time justifying the cost. What problems is Client Heartbeat solving and how is that benefiting you? Client retention and continual engagement, a service like thiscould be very beneficial to the small business owner and large business owner.

The product could be great, but the customer support is beyond terrible!

PROS: The tool automatically surveys the client base and makes progress comparisons of the customer's satisfaction between defined time periods. CONS: The big issue with this product is lack of support! I have required assistance twice from Client Heartbeat, and both times have experienced long periods of silence from their service support team. Not good for a paid product.