ClickHelp Reviews in February 2025: User Ratings, Pros & Cons

"Powerful, easy, and great ROI"

What do you like best about ClickHelp? It is user-friendly but can do anything you need. It has so many features to make topics visually appealing and time-saving features that keep the documentation succinct and consistent. What do you dislike about ClickHelp? I do not have any complaints, nor is there anything I wish for that is not there. What problems is ClickHelp solving and how is that benefiting you? Clients can easily find answers, and require less support from us. New clients feel ...

"Excellent Documentation Platform for Effective Collaboration"

What do you like best about ClickHelp? User-Friendly Interface,Collaboration Features,Version Control and Revision History,Customization Options,Responsive Design,Customer Support, What do you dislike about ClickHelp? Unavailability of an option that navigates to the Dashboard. What problems is ClickHelp solving and how is that benefiting you? ClickHelp offers a centralized platform for managing all documentation-related activities. This eliminates the need for scattered files and folders, ...

"The Best Documentation Tool"

What do you like best about ClickHelp? Since we started with ClickHelp in October 2022, I have been impressed with ClickHelp. Their training was fantastic. Our trainer Ian is knowledgeable in all facets of the product. The Customer Service team is quick to respond patiently and pleasantly. ClickHelp is easy to use and intuitive. I am so pleased we chose them for our online documentation needs. What do you dislike about ClickHelp? I wish ClickHelp had a learning resource component. What ...

"Useful tool to organize your documentation"

What do you like best about ClickHelp? ClickHelp is the best tool to create user friendly documentation since we can add navigation elements like cross-links, TOCs, breadcrumbs and so on. Plus, Context Help is available and users don’t need to open another topic to learn additional information What do you dislike about ClickHelp? It would be great to have a todo list on my author dashboard to see what I should write today and what changes should be made. What problems is ClickHelp solving ...

"Different Doc Projects - One SolutioDifferent Doc Projects - One Solutionn"

What do you like best about ClickHelp? I like that ClickHelp provides users with simple and clear versioning possibilities. We can create printed and online documentation using one portal - single-sourcing and content reuse features like snippets, variables, output tags and so on. What do you dislike about ClickHelp? I didn’t find anything I could dislike, ClickHelp is a good solution for tech writing teams. What problems is ClickHelp solving and how is that benefiting you? We were ...

"ClickHelp is a good solution"

What do you like best about ClickHelp? ClickHelp is a good solution that helps with many of our projects like writing user manuals, bug tracking, communicating with other doc team members and so on. The possibilities to get a bird’s eye view of analytics and statistics for projects are really helpful. What do you dislike about ClickHelp? I’d want to see new ready-to-use templates because I think the existing ones look outdated. What problems is ClickHelp solving and how is that benefiting ...

"Feature Rich Solution"

What do you like best about ClickHelp? I like that ClickHelp provides users with the features with more possibilities than other solutions. For example, using tables is so easy and pleasant. You can customize them as you wish with premade settings or using CSS. If you don’t know CSS but want to style your table, ClickHelp has a great user manual with basic styling tasks which you can easily implement. Moreover, I like how column sizing works. If you have a large image inside of a cell, ...

"I’d recommend ClickHelp without hesitation"

What do you like best about ClickHelp? ClickHelp is easy to set up. Since it’s a browser-based solution, you just need to open your browser, and here you go. It makes ClickHelp more flexible than other tools - all team members have access to the authoring environment where everyone can write, comment and publish documentation. Plus, you can work from any device. What do you dislike about ClickHelp? I think ClickHelp is a good solution for every team of different sizes. What problems is ...

"Effective document writing and collaboration"

What do you like best about ClickHelp? Speaking of collaboration with coworkers, ClickHelp created a great authoring environment. We don’t need to work from the same office because ClickHelp is a browser-based solution - every team member can work from anywhere and nothing will be missed. Tech writers, reviewers, and SMEs have access to a portal where they can work on content together - leave comments, monitor the version history, compare different topic versions, and the like. Our ...

"Excellent online doc tool for printed documents"

What do you like best about ClickHelp? I like that it’s easy to create PDF documents with ClickHelp. Plus, I can configure many style-related parameters like add custom headers/footers, backgrounds, etc., to make sure my printed documents look good. What do you dislike about ClickHelp? Almost nothing, I really like this tool. What problems is ClickHelp solving and how is that benefiting you? I like that the ClickHelp editor is not like the Microsoft editor where you do one move and ...