9.1
Spot Score
Seamlessly serve your customers with ClickDesk.
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Starts from $12.99/User/Month when Billed Yearly, also offers free forever plan
ClickDesk is a highly praised tool for enhancing customer interactions and team collaboration. Users appreciate its convenience in managing customer inquiries and the ease of connecting with clients. The platform's ability to provide a practical way to communicate, reach a global audience, and engage with customers has been well-received. Users particularly value ...Read more
Facilitates easy and effective communication with clients, enhancing customer service and satisfaction.
User-friendly interface that is easy to navigate and learn, promoting quick adoption and employee training.
Affordable pricing for the range of features provided, making it accessible to businesses of various sizes.
Integration with popular business applications, enhancing productivity and workflow efficiency.
Occasional issues with slow customer support response times, leading to delays in issue resolution.
Limited availability and functionality of a mobile app, reducing flexibility for on-the-go usage.
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Showing 71-80 out of 84
12/19/17
ClickDesk Review
What do you like best? I love the integration of the chat software. My company can connect with customers without having to download additional add-ons or programs to my desktop. What do you dislike? I find from my colleagues that sometimes the connection isn’t very quick. They tend to lose connection sometimes when engaging in a conversation. What business problems are you solving with the product? What benefits have you realized? My colleagues are able to communicate with customers ...
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12/19/17
Excellent Customer Support
What do you like best? Ease of use to handle customer questions and suggestions. What do you dislike? Limited options for basic tier users profiles. Recommendations to others considering the product Small office What business problems are you solving with the product? What benefits have you realized? Customer Suggestions and tickers work together properly
12/18/17
Live chatting is the best!
What do you like best? I like that you don't have to install any additional programs. This allows you to video chat and live chat. Also love how this allows you to translate words. What do you dislike? You only get a small window of time to respond to an unhappy customer.. and everything is time stamped. What business problems are you solving with the product? What benefits have you realized? More people tend to have better luck with the chats because everyone is too busy for phone calls
12/13/17
The best live chat for your site
What do you like best? The platform is really complete. Really easy to deploy and start using. It's just plug and play. You can use multiple access types, from your laptop or phone. Really reliable. What do you dislike? So far, the only thing we dislike are the limitations in the free mode. If you pay, there is no problem. Recommendations to others considering the product If you want a reliable and easy-setup live chat software, you have to give a chance to ClickDesk. It's a very ...
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12/08/17
The Live-Chat support of the future.
What do you like best? The fact that there is ALWAYS someone there to assist me is the one reason I came to ClickDesk. I know it may seem annoying when you log onto a site and the first thing you receive is a bubble asking if you need assistance. But, honestly, for me it is something to treasure. What do you dislike? Imputing data wasn't the easiest task for my team, especially since I was away when everyone needed to know how, what and when. Fortunately the live-support was there and ...
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11/16/17
Best All in one costumer support program
What do you like best? provides both a decent live chat support tool and also help desk, phone support and social media integration What do you dislike? Need more possible accounts update only goes up to 10 then they charge you What business problems are you solving with the product? What benefits have you realized? Quickest Costumer service way better than snail mail
11/15/17
ClickDesk
What do you like best? For the most part it's easy. However, some settings are not intuitive right from the start. For example, proactive chats are switched on by default which can be irritating if you don't expect it. Add a code snippet to your site and it's ready to go. The software supports GTalk and Skype. Offers a wide range of features: add the agent's image, receive phone calls through Skype or your landline, and integrate your social media profiles What do you dislike? Only ...
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10/24/17
Easy install and pro looking
What do you like best? What I like about this app is that it's easy to use and engages customers who otherwise would not use an 800 number. What do you dislike? There was nothing I did not like about the app, but if you're not in front of your computer you can miss a chat. What business problems are you solving with the product? What benefits have you realized? Anytime you can engage with customers on their terms it makes it easier to entice them to shop.
01/31/17
Simple, Effective and Easy to Deploy
What do you like best? Easy to deploy and manage. Flexible to personalize the virtual attendant pop-up screen. Free for low usage level. Friendly and may be adapted to other languages. What do you dislike? Nothing really. The only thing that may be improved in the future is the mechanism to automatically answer questions during off-line mode. Recommendations to others considering the product Test it to check if it works for you. Very easy to deploy. What business problems are you solving ...
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12/07/16
It's an affordable help desk with chat integration
What do you like best? It integrates with Google apps and I like that convenience instead of manually entering in each issue ticket. I also like that the integrated chat is bundled with the help desk. Other companies up charge for this service and it can get a little pricey. What do you dislike? The pricing is great for a single user but for business teams, its a bit much when there are only 2-3 users. Not by much though. Recommendations to others considering the product This is great if ...
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