ClickDesk Reviews in April 2025: User Ratings, Pros & Cons

Great chat platform

What do you like best? allows our team leaders to interact with leads and customers, as they search and research on our site. They are able to see what areas of the country the conversation is starting in to enable them to connect the customer to the sales rep that is in that region. We also appreciate the ease for our managers to sign-in and out and rotate job duties. we all receive emails if a chat is missed, and this allows for whomever is best equipped to assist the customer to respond ...

Very Useful

What do you like best? What I like to do best is to learn new things about clickdesk and be able to organize my needs and my database by rearranging my folders having everything so neat and professional What do you dislike? I don't dislike it at all but they should upgrade it a little more What business problems are you solving with the product? What benefits have you realized? The benefits it have are being able to stay organize keeping your files in the right order

Love ClickDesk

What do you like best? Clickdesk allows our account managers to interact with leads and customers, as they are searching and researching on our website and in our e-commerce store. They are able to see what areas of the country the conversation is originating to enable them to connect the customer to the sales representative that is in that region. We also appreciate how easy it is for our account managers to sign-in and out and rotate their responsibilities. Finally we love that we all ...

ClickDesk

What do you like best? ClickDesk has met all of expectations and I have enjoyed the experience. What do you dislike? At first, it is difficult to understand where everything is and how to navigate certain things. What business problems are you solving with the product? What benefits have you realized? Everything is in one spot and there's no reason to download add ons.

Easy

What do you like best? Was easy to use. Great way to communicate and send information in office and also to store information for assignments What do you dislike? Nothing.................................. What business problems are you solving with the product? What benefits have you realized? Communication

Solid product

What do you like best? The dashboard is my favorite thing. I like that you can see people in real time visiting your site. The set up is also really easy. There are also lots of really great customization features. The support is great too, especially since they use ClickDesk as their way of customer support. What do you dislike? I haven't found anything anything that I dislike yet. What business problems are you solving with the product? What benefits have you realized? It streamlines ...

Great service

What do you like best? answered my questions quickly and efficiently. really reliable What do you dislike? so far, the only thing we dislike are the limitations in access on free mode. What business problems are you solving with the product? What benefits have you realized? Puts a face to the business and a voice to answering my questions

Clickdesk - a single step to an improved helpdesk, efficient live chat, and proper social media management

PROS & CONS What are the best aspects of this product? Clickdesk comprehenses all social solutions that small/medium-size businesses need in one place. As complex as this sounds, it doesn’t take too much time, and it doesn't require any expert coding knowledge. Messaging goes all the way for catering potential customers to supporting third parites via Skype or Gtalk (even if this is more of a personal benefit. In the professional aspect, I think agents are happy to chat and reply messages ...

Easy to chat with customers

What do you like best? I liked that instead of talking over the phone I had the option to chat with my customers over issues they had on their products. I could speak to them through the web cam. What do you dislike? I wish it was more colorful but that shouldn’t really matter. If you don’t have fast internet speed it does lack a bit Recommendations to others considering the product Have good internet if you plan on switching to this. What business problems are you solving with the ...

Great live chat tool!

What do you like best? Ability to accept phone calls through Skype, transcript given once you provide your email which is helpful for looking back at after the chat has ended What do you dislike? Some settings take a while to understand/get used to What business problems are you solving with the product? What benefits have you realized? online talking to one another