ClickDesk

Great live chat tool!

What do you like best? Ability to accept phone calls through Skype, transcript given once you provide your email which is helpful for looking back at after the chat has ended What do you dislike? Some settings take a while to understand/get used to What business problems are you solving with the product? What benefits have you realized? online talking to one another

The best live chat for your site

What do you like best? The platform is really complete. Really easy to deploy and start using. It's just plug and play. You can use multiple access types, from your laptop or phone. Really reliable. What do you dislike? So far, the only thing we dislike are the limitations in the free mode. If you pay, there is no problem. Recommendations to others considering the product If you want a reliable and easy-setup live chat software, you have to give a chance to ClickDesk. It's a very ...

The Live-Chat support of the future.

What do you like best? The fact that there is ALWAYS someone there to assist me is the one reason I came to ClickDesk. I know it may seem annoying when you log onto a site and the first thing you receive is a bubble asking if you need assistance. But, honestly, for me it is something to treasure. What do you dislike? Imputing data wasn't the easiest task for my team, especially since I was away when everyone needed to know how, what and when. Fortunately the live-support was there and ...

Best All in one costumer support program

What do you like best? provides both a decent live chat support tool and also help desk, phone support and social media integration What do you dislike? Need more possible accounts update only goes up to 10 then they charge you What business problems are you solving with the product? What benefits have you realized? Quickest Costumer service way better than snail mail

Easy install and pro looking

What do you like best? What I like about this app is that it's easy to use and engages customers who otherwise would not use an 800 number. What do you dislike? There was nothing I did not like about the app, but if you're not in front of your computer you can miss a chat. What business problems are you solving with the product? What benefits have you realized? Anytime you can engage with customers on their terms it makes it easier to entice them to shop.

Can say the best Live Chatting system without doubt

What do you like best? We were searching for a Chat system that we can completely customize and easily install with our website. Our website provides live support to non-user and registered customers. We been looking for a chat system that allow us to use information from our database when any user chatting with live support. As well using our own theme was another priority. They met our needs so perfect, it was easy to setup and bring live support online. Facilities to add departments, ...

Clickdesk - The best of helpdesk,live chat and social media management into one solution

What do you like best? Clickdesk is a one stop comprehensive solution for small and medium businesses.It's easy to set up within minutes and does not require a lot of coding expertise. Also, it allows to cater to incoming customer chats from existing third party messengers like Gtalk and Skype. With the support for third party messengers which are generally used for personal use, Clickdesk makes it easy for agents to receive and respond to chats on the go as well. What do you dislike? I ...

An absolutely great chat platform

PROS & CONS What are the best aspects of this product? ClickDesk made interacting with customers and workmates easier. It allows us to adequately assist our clients with whatever inquiry they may have. What aspects are problematic or could work better? There is a limitation in free mode. Sometimes, our clients unsubscribe in our email newsletters and we can't find their data anymore. What specific problems in your company were solved by this product? We got an easier way to connect ...

I love everything about ClickDesk

PROS & CONS What are the best aspects of this product? It is a very convenient system for our account managers who continuously have to deal with our clients' inquiries. ClickDesk allows us to interact with our customers while researching on ways how to help them. It also allows us to see what country our client is in so we can easily delegate the inquiry to the account manager assigned. Most importantly, if we miss a chat, the application will notify us. What aspects are problematic or ...

A practical way to reach other people

PROS & CONS What are the best aspects of this product? It is very cheap for the features it offers. We can easily communicate with our clients and team members. What aspects are problematic or could work better? There tends to be a lot of upgrades, which can be quite time consuming. What specific problems in your company were solved by this product? It helped us reach other people from different parts of the world. Are you a current user of this product? Yes