ClickDesk Reviews in January 2025: User Ratings, Pros & Cons

An absolutely great chat platform

PROS & CONS What are the best aspects of this product? ClickDesk made interacting with customers and workmates easier. It allows us to adequately assist our clients with whatever inquiry they may have. What aspects are problematic or could work better? There is a limitation in free mode. Sometimes, our clients unsubscribe in our email newsletters and we can't find their data anymore. What specific problems in your company were solved by this product? We got an easier way to connect ...

I love everything about ClickDesk

PROS & CONS What are the best aspects of this product? It is a very convenient system for our account managers who continuously have to deal with our clients' inquiries. ClickDesk allows us to interact with our customers while researching on ways how to help them. It also allows us to see what country our client is in so we can easily delegate the inquiry to the account manager assigned. Most importantly, if we miss a chat, the application will notify us. What aspects are problematic or ...

A practical way to reach other people

PROS & CONS What are the best aspects of this product? It is very cheap for the features it offers. We can easily communicate with our clients and team members. What aspects are problematic or could work better? There tends to be a lot of upgrades, which can be quite time consuming. What specific problems in your company were solved by this product? It helped us reach other people from different parts of the world. Are you a current user of this product? Yes

Practical and easy application to use

PROS & CONS What are the best aspects of this product? I was able to navigate Clickdesk easily and because of that, we were able to teach our employees without any problem. What aspects are problematic or could work better? There are times when I couldn't understand some of the words used in the application. I had to use a dictionary to translate German into English. What specific problems in your company were solved by this product? Customer consulting became easier for us as we can ...

User-friendly application

PROS & CONS What are the best aspects of this product? My employees were able to learn how to use the application easily. There is no need for any technical expertise. What aspects are problematic or could work better? I think it'd be more flexible if there was a mobile app. What specific problems in your company were solved by this product? My tech department was able to discuss our clients’ needs without any hassle. Are you a current user of this product? No

ClickDesk is beyond my expectation

PROS & CONS What are the best aspects of this product? I am very satisfied with this product. It has a lot of features to meet our needs. What aspects are problematic or could work better? Unfortunately, there are times when their customer support is slow. What specific problems in your company were solved by this product? We now have a system we can use to easily contact our customers. Are you a current user of this product? Yes

The best way to communicate

PROS & CONS What are the best aspects of this product? Communicating at a personal level became possible with Clickdesk. Furthermore, the application is easy to use so I didn't have any trouble using any feature. What aspects are problematic or could work better? Like any new application, it takes some getting used to, but other than that, there is absolutely nothing to dislike. What specific problems in your company were solved by this product? I get to save time for other things ...

Fulfills every need we can think of

PROS & CONS What are the best aspects of this product? I am very happy with this software as we can connect with clients easily. What aspects are problematic or could work better? The only problem that I have with this is the technical difficulties we experience when we talk to big groups. What specific problems in your company were solved by this product? I can honestly say that Clickdesk gave me a new and innovative way to connect. Are you a current user of this product? No

Fascinating for the price!

PROS & CONS What are the best aspects of this product? It is my personal small box that keeps all of my Chat, Helpdesk, Call, and Social Enagement data in 1 place! Many people don't know about it, but it is the app of the future. I like the admirable script loading time, and the fact that it is integrated with all Business apps. Price is just too modest for what you get! What aspects are problematic or could work better? Nothing so far What specific problems in your company were solved ...

An ingenious communication tool

PROS & CONS What are the best aspects of this product? I was able to gain more clients because of the reach this application gives my business. I can talk to them whenever and wherever I want. Not to mention, it is very easy to use. What aspects are problematic or could work better? I really can't say anything bad about this application. It is that good. What specific problems in your company were solved by this product? Without having to travel long distances, I can easily meet my ...