ClearPoint Strategy Reviews in January 2025: User Ratings, Pros & Cons

"ClearPoint Review"

What do you like best about ClearPoint Strategy? ClearPoint's customer service is outstanding. What do you dislike about ClearPoint Strategy? We've had ClearPoint for about a year now and there's nothing we don't like. If there's something we can't do, ClearPoint will make it happen. Recommendations to others considering ClearPoint Strategy: ClearPoint is a wonderful tool for performance management. And their customer service is outstanding. What problems is ClearPoint Strategy solving and ...

"Flexible platform and great customer service!"

What do you like best about ClearPoint Strategy? The platform has a good balance between flexibility and structure, it provides a basic structure to start with and a good degree of customization. It is also very easy to manage, and the data input is quite simple. Finally another great virtue of ClearPoint Strategy is their customer service, always willing to help with a fast response time! What do you dislike about ClearPoint Strategy? Initial setup might be hard for new customers with no ...

"Great tool for tracking and reporting of your goals, initiatives and operational progress"

What do you like best about ClearPoint Strategy? Clearpoint is simple to use and yet has great capabilities. We have been able to easily train a number of non-technical staff to setup and maintain their information in Clearpoint. The ability to track the progress of your measures, align them in a variety of ways, and report via operational dashboards, strategic scorecards, etc. without the need to duplicate any data to do so. Automated loading of data from a variety of sources whether excel ...

"ClearPoint - Creating solutions for their clients"

What do you like best about ClearPoint Strategy? ClearPoint is a very user-friendly strategic planning solution with many capabilities. But just as important, the level of service the company delivers is just as important. From someone that is in a customer service industry, I expect and recognize service excellence. The ClearPoint team delivers just that. They are incredibly responsive, and truly take an interest in understanding the client's needs and goals. Their drive to help their ...

"Great software for providing strategic accountability"

What do you like best about ClearPoint Strategy? The customer support is the best I’ve experienced. They have a team of people who are really committed to great support. What do you dislike about ClearPoint Strategy? On some user functions I wish it was a bit more intuitive to perform the actions. What problems is ClearPoint Strategy solving and how is that benefiting you? Measuring progress and providing accountability for plans and results

"Review 08/08/2023"

What do you like best about ClearPoint Strategy? Customer service including the training and onboarding, and ongoing help from a specific account manager. Chat function which is usually good, although slow. What do you dislike about ClearPoint Strategy? Would like some kind of staff training assistance as part of the process. It was an additional cost. What problems is ClearPoint Strategy solving and how is that benefiting you? Graphically representation of the data for our Board reporting. ...

"Powerful tool and great customer service!"

What do you like best about ClearPoint Strategy? The platform can take data and information and turn it into a nice dashboards; It also enables effective monitoring of strategic plan implementation progress. What do you dislike about ClearPoint Strategy? The base element of time for tracking is monthly--so tracking items on a weekly basis in a scorecard isn't possible. What problems is ClearPoint Strategy solving and how is that benefiting you? Having one central system that houses our ...

"Great experience"

What do you like best about ClearPoint Strategy? Clearpoint has enabled our organization to deploy the County's first Strategic Plan dashboard, allowing our residents to review and evaluate our performance regarding the goals and objectives that our Board of County Commissioners established for the community. Marisa Sailus provided Flagler County excellent customer service and was a great implementation consultant! What do you dislike about ClearPoint Strategy? Some of the public training ...

"Great customer service"

What do you like best about ClearPoint Strategy? ClearPoint is upgrading our data to the 21st century. DeAndre has been very responsive and worked hard to understand our needs. It is easy to use and intuitive. What do you dislike about ClearPoint Strategy? ClearPoint does have a bit of a lag when opening our scorecards. I do wish it was a little faster when opening for users. What problems is ClearPoint Strategy solving and how is that benefiting you? Our current dashboards are dated with ...

"ClearPoint has provided an user friendly easy, flexible and efficient way to track our strategy."

What do you like best about ClearPoint Strategy? The ClearPoint sync allows users to enter data without completely learning a new software. We are able to have one Admin who is an "expert" in the software, and all other strategy owners provide their data through excel sync files. Also, the excellent customer service allows the 'expert' to get help whenever needed. What do you dislike about ClearPoint Strategy? Anyone using the software will need to spend ample time learning the in's and ...