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Clarabridge Engage Reviews in February 2025: User Ratings, Pros & Cons

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Clarabridge Engage Reviews & Ratings

Rating Distribution

Excellent

(70)

Very Good

(60)

Good

(3)

Poor

(1)

Terible

(3)

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Showing 81-90 out of 137

FS

Franziska S

05/30/18

3.5 out of 5

"good responsible service"

What do you like best? updates, webinars, collaboration in general What do you dislike?

FS

Franziska S

05/30/18

3.5 out of 5

"good responsible service"

What do you like best? updates, webinars, collaboration in general What do you dislike?

JR

Jill R

03/02/18

3.5 out of 5

"Still Learning"

What do you like best? Really simplies things for me. I am still learning how to use this program

JR

Jill R

03/02/18

3.5 out of 5

"Still Learning"

What do you like best? Really simplies things for me. I am still learning how to use this program

IC

Internal Consultant in Information Technology and Services

12/28/17

4 out of 5

"Great platform for comprehensive social listening & 360 view analytics"

What do you like best? Love how all of my social media channels and engagement can be tracked together, to give the most comprehensive view. Also, love the drill down capabilities (for example, in the sentiment analytics, I can click on negative comments that day to see exactly what people are saying to understand the source of their negativity or frustration. Allows for immediate response to specific issue and mitigating the problem right away.)

IC

Internal Consultant in Information Technology and Services

12/28/17

4 out of 5

"Great platform for comprehensive social listening & 360 view analytics"

What do you like best? Love how all of my social media channels and engagement can be tracked together, to give the most comprehensive view. Also, love the drill down capabilities (for example, in the sentiment analytics, I can click on negative comments that day to see exactly what people are saying to understand the source of their negativity or frustration. Allows for immediate response to specific issue and mitigating the problem right away.)

CM

Carlos M

12/21/17

4.5 out of 5

"Best Social Media Tool for Customer Experience"

What do you like best? I would say that the easy way to configure and handle all customer interactions. Many solutions can capture and response, but CX Social allow to adapt the tool to your company in a simple way

AI

Administrator in Non-Profit Organization Management

12/20/17

4.5 out of 5

"Easy and really professional monitoring tool"

What do you like best? Tagging, make personal and adapted dashboards for insights, assign messages to other people in your team, and many more! I want to continue to use CX Social for my work

AI

Administrator in Marketing and Advertising

12/20/17

4.5 out of 5

"Review from Orkin Social Media Team"

What do you like best? Analytics and customization of dashboard What do you dislike?

KJ

Kristina J

12/20/17

3.5 out of 5

"Good tool for monitoring, publishing and analytics for social media"

What do you like best? Comparable data across multiple accounts; precise social media monitoring, works very well with smart filters, especially to narrow down topics; easy to identify most active accounts, top posts and influencers.