Clarabridge Engage Reviews in February 2025: User Ratings, Pros & Cons

"Easy to use"

What do you like best? Easy for my agents to use and for me to see the global picture of what’s happening

"*Almost* everything I need"

What do you like best? The dashboards, automation recipes and smart folders are amazing

"CX Social Review"

What do you like best? I like the ease in which we can use the platform and its ability to accommodate our 300 social pages.

"Nice, quick and clean"

What do you like best? Be able to search for customers and posts with ease with the search and filter system

"Great for social demographics"

What do you like best? Very easy to schedule posts on different social channels and reply to message promptly. Also allows you insight into your social demographics which is really handy for understanding your customer base.

"Nice, quick and clean"

What do you like best? Be able to search for customers and posts with ease with the search and filter system

"Great for social demographics"

What do you like best? Very easy to schedule posts on different social channels and reply to message promptly. Also allows you insight into your social demographics which is really handy for understanding your customer base.

"CX For Social Media Care"

What do you like best? CX is extremely user friendly. The ease of use after a single walk through speaks to its efficiency. I absolutely love the reporting widgets. so easy to create a quick chart to show me insight on a hot topic that's blowing up on Social media! The internal chat function helps me keep in touch with my team and its too easy to email a business partner in marketing a post they need to see right away. I cannot get enough of this platform!!!

"All the bells and whistles at your fingertips"

What do you like best? The ease of use and training. Support is fantastic and very knowledgeable.

"CS Social Review"

What do you like best? The ease of being able to respond to posts from hundreds of pages