Clarabridge Engage Reviews in February 2025: User Ratings, Pros & Cons

"Wonderful tool highly recommend for community management "

What do you like best? insights, performance, highly responsive, What do you dislike?

"General Milla"

What do you like best? The conversation layout with the consumer is very easy to read.

"Superb"

What do you like best? User friendly, excellent customer service via webchat What do you dislike?

"Great platform, easy to use"

What do you like best? I enjoy how easy it to use and navigate. It is organized in a way that makes even those who do not use social media often can still easily figure out what they need to do.

"A hassle free management for Customer Assistance"

What do you like best? I like how you are able to group conversations together in a separate folder and able to bulk close the messages.

"Excellent Social Media Management Tool"

What do you like best? The ability to see feeds of all our social media accounts makes replying on a larger scale so much easier. Their customer service team is fantastic, any queries we have had have been answered very quickly and efficiently. CX Social also provides a smart filter which will mark up 'negative' comments so that you know which need addressing (if you do not address all comments). The reporting tool is extremely useful, too.

"Dashboards are Great"

What do you like best? CX Studio is a great dashboard tool. Easy to learn, very powerful, and the continuous upgrades make it more powerful.

"Wonderful tool highly recommend for community management "

What do you like best? insights, performance, highly responsive, What do you dislike?

"General Milla"

What do you like best? The conversation layout with the consumer is very easy to read.

"Superb"

What do you like best? User friendly, excellent customer service via webchat What do you dislike?