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Showing 101-110 out of 137
DI
Dania I
10/27/17
"CX Social made me a real social media agent "
What do you like best? i like the interface and all these filters that we can chose What do you dislike?
AI
Agency in Marketing and Advertising
10/27/17
"Great for customer communication"
What do you like best? CX Social has been great in managing customer communication. We are able to track comments and messages and ensure that somebody follows-up to provide the best customer service.
AI
Agency in Marketing and Advertising
10/27/17
"Great for customer communication"
What do you like best? CX Social has been great in managing customer communication. We are able to track comments and messages and ensure that somebody follows-up to provide the best customer service.
AS
Adham S
10/24/17
"its resourceful and good customer engagement platform"
What do you like best? the use interface, the engagor analytics and the engagements speed, more or less the easy transaction from an account to another. but takes a little bit of time. and the fast replies and easy to know who to reply to.
IA
Industry Analyst / Tech Writer in Airlines/Aviation
10/20/17
"I think that it is the best platform out there "
What do you like best? Sentiment Analysis is my favorite feature. Also, I like comparative analytics feature that I can compare my company's statistics with other competitors'.
IA
Industry Analyst / Tech Writer in Airlines/Aviation
10/20/17
"I think that it is the best platform out there "
What do you like best? Sentiment Analysis is my favorite feature. Also, I like comparative analytics feature that I can compare my company's statistics with other competitors'.
UI
User in Retail
10/19/17
"Great platform, easy to use"
What do you like best? I enjoy how easy it to use and navigate. It is organized in a way that makes even those who do not use social media often can still easily figure out what they need to do.
UI
User in Internet
10/19/17
"A hassle free management for Customer Assistance"
What do you like best? I like how you are able to group conversations together in a separate folder and able to bulk close the messages.
AI
Agency in Marketing and Advertising
10/19/17
"Excellent Social Media Management Tool"
What do you like best? The ability to see feeds of all our social media accounts makes replying on a larger scale so much easier. Their customer service team is fantastic, any queries we have had have been answered very quickly and efficiently. CX Social also provides a smart filter which will mark up 'negative' comments so that you know which need addressing (if you do not address all comments). The reporting tool is extremely useful, too.
LS
Leslie S
10/19/17
"Dashboards are Great"
What do you like best? CX Studio is a great dashboard tool. Easy to learn, very powerful, and the continuous upgrades make it more powerful.
