9.1
Spot Score
Effortless communication, optimized customer experience.
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Starts from $6.45/User/Month
CircleLoop is a communication software that has garnered mixed feedback over the past 12 months. While some users have encountered challenges with the software, such as bugs and call quality issues, its key strengths lie in its affordability and customer service. The support team at CircleLoop, particularly individuals like Dan, Adam, and Imogen, have been ...Read more
Efficient and helpful customer support team that is responsive to user needs and requests.
Quick and seamless setup process with personalized configurations, especially for new users.
User-friendly interface that simplifies navigation and usage for both mobile and desktop applications.
Good value for the service provided, making it suitable for small businesses looking to save costs.
Recent decline in service quality leading to frequent bugs, issues, and unreliable performance, affecting user experience negatively.
Complications and delays in the process of canceling accounts or transferring numbers, causing frustration and hindrance in user mobility.
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Showing 81-90 out of 171
S
Steve
10/21/21
No Show !!
Despite their frequent reminders that I had a 10min Demo scheduled with one Customer Success Executive & Head of Onboarding personnel, they failed to call at the appointed time. However, they did email me 30 mins after the allotted time to say that due to the high level of support queries, they were unable to call when originally arranged. No apology in the email for wasting the time I had set aside for the Demo or, for not calling when planned. Extremely poor communication, and approach, ...
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AB
Austin B
10/13/21
Great value
Great value, easy to use and makes such a difference to our agile workforce.
N
Nick
10/05/21
Excellent service. Easy to use.
I have been using CircleLoop now for several months with my small software business, which I run from a log cabin in my garden. It was so easy to set up a line and a number. I can route it to my desktop or my mobile, meaning I can take calls when out of the office. But I chose to put a VOIP handset on my desk which means I can send and receive calls in the traditional way even though I don't have a phone line in the cabin. Very happy with the service.
M
Michael
10/03/21
Very Helpful Service
We are a small family firm of solicitors and have for years been paying far too much for our telecom services with the major national provider. We found all of the staff helpful and the service very suitable for our needs and importantly very easy to use. Our dealings with Duncan and Imogen in particular were patient and helpful
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Ian
09/26/21
Amazing product and great staff
Excellent customer service, really friendly and helpful in getting us set up. Great offer including a 20% charity discount. And it's a great service, I'm sure that pretty soon we won’t be able to imagine how we ever coped without it.
JC
Jon Christensen
09/20/21
Great affordable modern virtual phone…
Great affordable modern virtual phone system.
HT
Howard Taylor
08/27/21
Really poor customer service
Really poor customer service. Tried to contact customer services THREE times had to leave answerphone messages and an email and nothing. Have not been able to make outgoing calls even though they had invoiced me for a Month's service. Started off good and then fell off a metaphorical diff. Want to cancel service, and want money back. Please cancel my subscription and give me my money back.
KT
Kristoffer Thompson
08/17/21
Circle loop has been great for our…
Circle loop has been great for our business needs so far.... But like a lot of things time has come to move on to a cheaper competitor. I've not had any issues with circle loop, customer support was always helpful. Mobile set up was easy and worked as we expected, call recoding as standard was great. Only neg thing i have to say is the lack of features... On hold music built into the platform without uploading files would be a great start. Text message to customers to say sorry we missed ...
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SB
SUNNY BEATS
08/06/21
I wanted to try out the TRY FRE…
I wanted to try out the TRY FRE advertised by RING CENTRAL for telephone calls, but they deny that offer which is still available on line. YOU OUGHTA TRY OUT THESE RIP OFF MERCHANTS/ ROGUES BEFORE YOU RECOMMEND THEM.
ML
Martin L
08/05/21
Great apps, great service
Have been very impressed so far with our Circleloop service, thanks to Kieran, Imogen and Zac for helping us get set up. We were previously with competitor service and Circleloop is streets ahead in terms of reliability and user experience on the apps. Highly recommended.
