9.1
Spot Score
Effortless communication, optimized customer experience.
Add to compare
Starts from $6.45/User/Month
CircleLoop is a communication software that has garnered mixed feedback over the past 12 months. While some users have encountered challenges with the software, such as bugs and call quality issues, its key strengths lie in its affordability and customer service. The support team at CircleLoop, particularly individuals like Dan, Adam, and Imogen, have been ...Read more
Efficient and helpful customer support team that is responsive to user needs and requests.
Quick and seamless setup process with personalized configurations, especially for new users.
User-friendly interface that simplifies navigation and usage for both mobile and desktop applications.
Good value for the service provided, making it suitable for small businesses looking to save costs.
Recent decline in service quality leading to frequent bugs, issues, and unreliable performance, affecting user experience negatively.
Complications and delays in the process of canceling accounts or transferring numbers, causing frustration and hindrance in user mobility.
Log in Required to View Reviews
Filter results
Sort by :
Showing 41-50 out of 171
CA
Clare Adams Neale
11/23/22
Sadly awful app
Sadly awful app, cuts calls off when answering and line drops all the time (maybe my internet) unusable for Business, avoid.
SD
Stuart D
11/08/22
"Excellent, robust and value for money solution!"
What do you like best about CircleLoop? It's simplicity. It takes very little time for users to understand how to use CircleLoop it's so intuitive. What do you dislike about CircleLoop? Routing and IVRs can be complicated, especially when using mirrored numbers. What problems is CircleLoop solving and how is that benefiting you? CircleLoop solved the considerable issue of all calls going to physical phones in the office during COVID when everyone was working from home; since then, it's ...
Read more
JH
Jibril Hassan
11/07/22
I recieved help from Duncan
I recieved help from Duncan. Excellent service, easy to communicate with and he followed up with me as well. Very good service.
L
Luke
10/31/22
Great communication
Sarah was very attentative during the porting process and kept me informed all the way. In other instances where I have requested support the team have responded very quickly and helped me with anything i had trouble with.
C
Cass
10/25/22
Customer service so good I had to write…
Customer service so good I had to write a review. Everytime I call for support the customer service is so friendly and helpful, honestly the best customer service I’ve ever had
A
ana
10/16/22
Great customer service in a world where this is now rare!
The first call I made to circleLoop was instantly impressive as the agent was engaging, personable and clearly efficient- I was blown away to be honest as I have been used to customer service within large organisations such as BT, Barclays etc providing increasingly poor and inefficient customer service- its a sad state of affairs when we are impressed by a company being efficient but CircleLoop are definitely on the ball- great staff!!
S
sean
10/10/22
10/10
I spoke to Dom who I couldn't recommend enough his service from start to finish was superb and he made it look so easy if it wasn't for him we probably looked elsewhere Sean @ Best Protect
SP
Simon Pollard
10/06/22
Circleloop were great
Circleloop were great and the transition was simple. We had a couple of issues when we first went over to the system as we changed our fibre connection and router at the same time but the team worked through to resolve the issues. Sarah from the porting team was incredibly efficient and helpful throughout the process
RW
Roland Wade
09/12/22
Fantastic service from start to finish!
Sadly I rarely feel inclined to leave good reviews for products and services I receive but 'credit where credit is due', I can honestly say that I have received a fantastic service from the outset. I had a really bad experience with my previous telephony provider and was very nervous about switching. I spoke to all of the main VOIP phone providers but only Circle Loop answered all my questions and gave me the reassurance I needed. All of their staff were friendly, knowledgeable highly ...
Read more
HD
Hamish Dobbie
09/02/22
Hard to cancel service
Call quality and App were excellent. BUT when I try to cancel the service - poor service and company keeps taking the monthly subscription.
