CircleLoop Reviews in April 2025: User Ratings, Pros & Cons

Cheap but you get what you pay for

Cheap but you get what you pay for. The desktop app is buggy and difficulty answering calls using the iPhone app. Calls not being redirected properly and constantly having to re-login.

Lost its way

After being with Circleloop for 12 months quite happily, unfortunately in the last 7-8 weeks the app has degraded to the point where it's basically unusable. Daily issues with calls cutting off repeatedly, unable to log in, our menu options not working so customers can't call us, users being set to offline when they're not so calls aren't being directed to them. Engineers seem to have no idea how to fix the issues permanently. Maybe there was an update or something and it's just broken the ...

I've used Circleloop for our businesses…

I've used Circleloop for our businesses for over 3 years and have had very few issues until recently. The last 2-3 months have been awful - there seems to be every other day at the moment... calls dropping out mid conversation, app not working properly, not being able to login to the app etc. It impacting our business and their developers can't seem to resolve it. We're moving our phone service to a different company as we cannot rely on Circleloop anymore.

Log on to Circleloop and all I get is a…

Log on to Circleloop and all I get is a blank screen whereas before everything was working properly. I cannot get through to the Helpdesk as I need this in order to make calls due to my Mobile coverage being poor indoors.

Not suitable for Business use

Headsets HAVE to be direct wired USB or the call quality is unusable. When I've queried this they blame using wifi and suggest hard wiring with ethernet. This is far from practical for an office environment. The headsets I've tried work perfectly with any other app apart from Circleloop. They claim this is the case as they pride themselves on having the best quality?! Also when sending texts the app will often send the same message multiple times. This happening all the time makes us look ...

Worst calling software I have had the…

Worst calling software I have had the experience of using. Too many countries that cannot be called, and the ones that can be called do not connect most of the time. If you manage to get connected, the connection is not stable. Tested 2 other software to replace it, tested numbers in different countries and got connected to clients where CL does not even ring. Moreover, the update to 1.17, from 1.16 basically broke the program and it does not even run properly. Only a white screen. You ...

Way too complicated to get started

Way too complicated to get started. I installed an app as it was suggested on the website, but the app didn't open without a sign-up. Finding where I actually can sign up and create my account was not obvious neither from the website nor in the app (it just didn't have any buttons or links). After surfing several different pages on the web-site I eventually got to a sign-up page but then it didn't go through and the system said I need to apply for support in order to sign-up....So a lot of ...

A little praise for an individual working at CircleLoop

Just wanted to praise Dom Boardman, Head of Onboarding, for his very good customer service during a Demo presentation.

Very easy to sign up and get the free…

Very easy to sign up and get the free trial started. Lovely easy interface. Excellent help from Dan Titmass in support who helped me with a specialist setup that I required.

So disappointing that I have to leave…

So disappointing that I have to leave this review. I have been with Circleloop for years now. But lately the service has been diabolical. We are based in Spain with businesses both in the UK, Spain & Belgium. The international call option (to call our customers in Spain and throughout Europe) didn't work for over two weeks. So our team have been using their mobiles. Not very professional at all! Our desk phones didn't work for over two weeks. The app wouldn't allow us to call customers in ...