Churn360 Reviews in February 2025: User Ratings, Pros & Cons

"Seamless Convenience: Making Things Simple"

What do you like best about Churn360? Churn360 impresses with its effortless implementations. The dashboard is excellent, facilitating easy task planning. Coupled with seamless integration with my calendar, it simplifies and streamlines my work planning making it efficient and hassle-free. The customer support from Churn360 is exceptional. We use Churn360 regularly because of its simplicity and reliability. What do you dislike about Churn360? Currently, I do not have any concerns. If ...

"A Solid and Trustworthy Platform"

What do you like best about Churn360? Churn360 excels in ease of use,seamless implementation and is backed by exceptional customer support.The platform boasts a high frequency of use, incorporates a robust set of features and effortlessly integrates ensuring a dynamic and efficient use experience. What do you dislike about Churn360? Having the ability to customize the dashboard will be fantastic.No further comments to add rest all satisfied with them. What problems is Churn360 solving and ...

"Fantastic Solution, Backed by an Exceptional Team"

What do you like best about Churn360? As a dedicated advocate for fostering client relationships,I assert with confidence that Churn360 serves as an invaluable partner, centralizing our entire customer data into a unified hub. What do you dislike about Churn360? To date, i haven't encountered any drawbacks in the product.It is performing at its optimal capacity for us. What problems is Churn360 solving and how is that benefiting you? Centralizing all customer information provides a ...

"A Platform that Balances Power, Intuition and Aesthetics"

What do you like best about Churn360? Churn360 stands out for its remarkable flexibility.In my view, it is the top Customer Success Platform available in the market.The intuitive workflow design and mangment approach make it easy to create sophisticated workflows,enabling Customer Success Managers to consistently deliver engaging experience for customers. What do you dislike about Churn360? My overall experience with Churn360 has been entirely positive.So its quite a hard call to mention ...

"One Platform, All Solutions- Churn360"

What do you like best about Churn360? Churn360 impresses with its intutive design,making navigation through various tabs and reports exceptionally easy and enjoyable. What do you dislike about Churn360? As of now, im not facing any issues with it. What problems is Churn360 solving and how is that benefiting you? Churn360's solutions contribute to a more seamless and effective expereince,enabling users to make informed decisions with greater ease.It address several challenges enhancing ...

"Great tool for startups!"

What do you like best about Churn360? All the features! So easy to use and to get all that I need without extra fees is great. We were up and running after just a few weeks. What do you dislike about Churn360? So far, I would like usage based playbooks and being able to add new customers without an import. What problems is Churn360 solving and how is that benefiting you? To get an overview over all of our customers and what we need to improve in our customer journey.

"Dynamic and fluid customer success online portal"

What do you like best about Churn360? The integration with the major tools plugged in will give you with a holistic dashboard where you can drill down in to the customers based on your risk factors of Churn What do you dislike about Churn360? Its early stages and happy to continue further testing that helps build compelling features What problems is Churn360 solving and how is that benefiting you? The Obvious one : Churn ! We have several products within our portfolio where Churn360 can be ...

"Customer Data in a single platform"

What do you like best about Churn360? Customer data in a single platform which gives access to understanding about our customer - no of agents they use, what kind of product they use and able to see CSM pulse based on health check discussions. Each CSM or account managers can plan to run a smaller survey as per their requirement. What do you dislike about Churn360? Nothing as such, but only area where it will be helpful is not limiting the number of customer contacts to whom we can sent our ...

"Robust toolset for Customer Success"

What do you like best about Churn360? Having a clearly mapped customer journey with plays and scorecards at each interaction with the customer makes it easier to pinpoint issues and reduce time to value for each while also identifying where to improve interactions and have potential churn risks identified sooner, rather than later. What do you dislike about Churn360? Although the team has been helpful and walked us through much of the implementation, there are a few aspects that are not ...

"Churn360 - A customer success tool with great upside potential"

What do you like best about Churn360? Churn360 is built keeping the foundations of customer success in mind. It allows a user to manage a customer portfolio within one application. The ability to view a journey map, a customer snapshot, and a customer health score in 1 spot helps to identify areas where efforts must be concentrated. What do you dislike about Churn360? No significant dislikes worth calling out, but Churn360 is still a relatively new software with a great feature set, so ...