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8.8

Spot Score

Chrome River Expense

Chrome River Expense Reviews in April 2025: User Ratings, Pros & Cons

Streamline your business expenses with ease and efficiency.

4.2

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Chrome River Expense Reviews & Ratings

4.2

Very Good

Based on 517 ratings & 174 reviews

Rating Distribution

Excellent

(99)

Very Good

(53)

Good

(18)

Poor

(3)

Terible

(1)

Expert's Review

Chrome River Expense management system has garnered positive feedback for its intuitive interface, flexible configurations, and user-friendly experience. Users appreciate the convenience of capturing and attaching receipts seamlessly, reducing the burden on the helpdesk and enhancing efficiency in expense reporting. The platform's customization options and ...Read more

Chrome River Expense pros and cons

  • Streamlines and automates expense reporting processes, reducing manual work and improving efficiency.

  • User-friendly interface and mobile app, making it easy to track and submit expenses on the go.

  • Customizable features for expense types, rules, and validations, allowing for tailored configurations.

  • Integration capabilities with corporate card programs and accounting software for seamless operation.

  • Some users find the reporting features slow and less intuitive, requiring improvements for faster report generation.

  • Challenges with setting up routing rules and accessing prompt customer support for complex configurations.

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Showing 11-20 out of 174

JS

Jennifer S

11/10/20

5 out of 5

Simplify Expense Reporting

What do you like best? I like how simple Chrome River has made it to not only submit and track expense reports, but also to audit and approve them. What do you dislike? At times, the complexity of our policies can cause issues in trying to automate approvals. Certain controls need certain aspects and at times the users become confused and end up going the wrong direction, causing the process to not work as expected. Recommendations to others considering the product: ...

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AG

Amelia G

11/10/20

5 out of 5

Great Experience!

What do you like best? The easiness from the mobile app and very user friendly. What do you dislike? How it's not easy to go back to an approved report Recommendations to others considering the product: This has been a great addition to our company I really recommend it. What problems are you solving with the product? What benefits have you realized? The major problem is the manual and paper way we used to do it. The benefits have been time savings.

TB

Terry B

11/10/20

4.5 out of 5

CR Expense

What do you like best? The seamless transition to paperless expense reimbursement. we launched a few weeks prior to the pandemic, and with limited and at time no staff in the office, colleagues can get their expenses authorized and get their reimbursement within a couple days. What do you dislike? Not having the ability to customize of some of the Rules. Would like more variety of Tiles. What problems are you solving with the product? What benefits have you realized? GL ...

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RL

Randy L

11/05/20

5 out of 5

Chrome River has delivered on all expectations we had for our expense reporting tool

What do you like best? Chrome River was easy to transition to and we are able to customize it to fit our needs as a company. Their customer support team has been good to work with and they have updates and new features all the time. Our employees like the ease of use and the fact that the mobile experience is the same as the desktop. We also love CR Snap which makes getting images into CR very easy. What do you dislike? Chrome River wants to make data entry as little as possible ...

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DB

Danielle B

10/28/20

4.5 out of 5

Chrome River Admin

What do you like best? I love how user friendly and customizable Chrome River is. Also, from an admin perspective, I love how easy it is to pull comprehensive reports for expenditures. What do you dislike? Building out custom reports can be difficult. I would like to see more guides or webinars offered for that. What problems are you solving with the product? What benefits have you realized? It has made it a lot easier to analyze our spending. We have been able to fast ...

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SP

Shelton P

10/26/20

5 out of 5

Chrome River = Game Changer

What do you like best? The most helpful aspect of using Chrome River Expense is it's flexibility and scalability. We have a company with a unique structure that spans over a century of expansions and evolutions, making our requirements somewhat unique when it comes to harnessing data. We also have a workforce that is seldom in the same place, with good connectivity, demanding a robust platform with multiple options for expense reporting. Chrome River Expense supplies these needs along ...

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AP

Alvin P

10/26/20

5 out of 5

Chrome River Expense is easy to configure and maintain.

What do you like best? I enjoy being able to see the rules and manage them ourselves. Making changes to the rules are easily done without contacting support. What do you dislike? It is challenging to find any at this point. What problems are you solving with the product? What benefits have you realized? Speed is the greatest benefit since the entire expense process is extremely streamlined.

MP

Manuel P

10/26/20

4 out of 5

User's Comments

What do you like best? Paperless. Can build approval routing for almost any rule. What do you dislike? Not easy to add or change approval rules. Recommendations to others considering the product: Support team or process needs work. To be fair, we do see Chrome River trying to improve this and have steadily seen improvement. What problems are you solving with the product? What benefits have you realized? Violations & Warnings for internal policies and guidelines.

DF

Donna F

10/26/20

4 out of 5

Chrome River Expense Review

What do you like best? Chrome River simplifies the entire expense reporting and payment process. What use to take over an hour for one of our travelers to enter can now be done in 10-15 minutes. The approval process can be set up to follow your company policies and approvers have several options to review the expenses and approve/decline. The Chrome River application is very convenient for both travelers and approvers. Attaching your receipts to your reports is as simple as taking a ...

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AD

Alexis D

10/12/20

4.5 out of 5

Always Evolving

What do you like best? Chrome River has always been able to meet our business needs as things change and they change quickly at our organization and we need to be able to move quick to meet our clients needs. The system is very customizable and there are so many ways it can be customized the possibilitys are endless and it always amazes me how they continue to keep up with the needs /wants from their customer to the end users . What do you dislike? Because the system is so ...

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