8.2
Spot Score
DISCONTINUED
Efficiently manage IT assets with ease.
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Cherwell Asset Management offers custom pricing plan
Cherwell is a versatile solution that excels in asset aggregation and inventory management. Users appreciate its customizable interface that facilitates easy tracking of progress and service requests. The platform's ability to centralize data from different sources without extensive management is a definite strength. Despite its strong performance, some users ...Read more
Provides a customizable interface for tracking progress and managing tickets efficiently.
Allows for easy customization and training others on usage.
Integrates Asset Management within the call tracking software for quick and detailed computer configurations view.
User-friendly interface with a web-based version for accessibility.
Some users find the UX somewhat confusing, requiring reference to documentation for clarity.
Occasional delays in entering tickets and receiving ticket numbers, affecting speed.
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MP
Merranda P
04/28/18
Friendly
What do you like best? Very user friendly agent and has a web based version. What do you dislike? The ability to break the service is too easy What problems are you solving with the product? What benefits have you realized? Ticketing support for both service desk 1 help desk and service desk 2
