Chatter Reviews in April 2025: User Ratings, Pros & Cons

Collaborating across departments and users seamlessly

PROS & CONS What are the best aspects of this product? Chatter lets me collaborate across all departments and users in the company seamlessly. I enjoy how I can respond to posts or comments via email and it updates right away, keeping everyone informed in real time. What aspects are problematic or could work better? Getting the email notifications just right can be tricky especially for new users. It's hard to know what they want to know about. What specific problems in your company ...

A clean interface that makes collaboration so easy

PROS & CONS What are the best aspects of this product? Chatter's interface is very clean and acts and feels like any other social media service you might use. It makes collaboration on specific records and files so easy. It also can be implemented in Salesforce on any object. What aspects are problematic or could work better? I've seen Chatter be underutilized because it did not have a proper implementation plan. The fact that Chatter is on the Salesforce record views does not mean ...

A really great CRM tool.

PROS & CONS What are the best aspects of this product? It utilizes social media pwoer in driving your CRM system. Very simple to utilize. A wide range of features which incldue tagging and sharing. It concentrates on communities happening within the organization. What aspects are problematic or could work better? Nothing at all. I've yet to spot anything bad about Chatter. I feel that Chatter is that answer to SFDC in the social enteprise. The product has significant since its ...

Allows us to post important updates to everyone

PROS & CONS What are the best aspects of this product? You can post updates and also store information for clients in the same application.You can also have pop up notifications when someone posts something new to alert you while you are doing other tasks at work. What aspects are problematic or could work better? It would be nice if this application worked on phones with older versions of Android because currently, the Chatter app is not compatible with my phone/software. What ...

It functions exceptionally well and has carved its own place in the industry.

PROS & CONS What are the best aspects of this product? A number of things that I like about it. Setting it up was simple. It's easy to manage. Its Salesforce integration and mobile SF1 application. What aspects are problematic or could work better? This is only limited to the Salesforce platform itself. It won't Chatter with other platforms. But there have been rumours of having the options in doing so. Maybe they'll be opening up soon (in a controlled manner) for chat systems in the ...

A great tool that is helpful in the work I do at sales

PROS & CONS What are the best aspects of this product? It is a great tool that understands and is aware of any sales opportunity update with a good social media type messaging solution. What aspects are problematic or could work better? Being a Facebook user, I would like chatter to have some of the same features. There should be an option to follow all teams who is responsible for updates by groups or location. The email updates do not provide all info and frequency is also not ...

Very useful for collaborative purposes.

PROS & CONS What are the best aspects of this product? Chatter is so easy to utilize. It's great for those who are alrady accustomed to Facebook and/or Twitter. Group and individual collaborations is a cinch. Information can easily be shared and answers can be acquired by posting them when needed. What aspects are problematic or could work better? Its integration is embedded within Salesforce that it's no longer possible for it to be switched off when the functionality is no longer ...

With Salesforce Chatter, anyone can easily follow each other with virtually zero restrictions.

PROS & CONS What are the best aspects of this product? Its update status to sourcing information. That is, making inquiries and acquiring advice instead of sending out a blast e-mail. Passing on content that other users might see as something worthy. The great thing with Chatter is that everything can be searched. What aspects are problematic or could work better? Issues with mobile functionality. I'm currently using Android and there's no Chatter app available. This greatly resstricts ...

Easy to share content across the globe

PROS & CONS What are the best aspects of this product? You can talk to colleagues without sending emails or using Skype. It is also easy to share content across the globe and be able to see history of communications What aspects are problematic or could work better? Its desktop and mobile apps look very old and outdated. Also, I could not get to talk with someone and the "one more chat tool" made the level of Chatter adoption in the company very low What specific problems in your ...