Chatter

Making it easy to keep and access relevant information together

PROS & CONS What are the best aspects of this product? Chatter allows me to keep my emails for client interaction only and avoid losing important messages amid clutter. Using Chatter groups also makes it easy to keep relevant information together, and following certain groups and posts ensures I stay informed on the things I want to. What aspects are problematic or could work better? Mentioning a user on a thread will include them on the email alerts for that topic even though they have ...

Fosters collaborationg among team members regardless of location.

PROS & CONS What are the best aspects of this product? As a field consultant, I get to observe co-workers who aren't in my immediate project team once or not seeing them at all. I rarely get to see my co-workers who are abroad. Chatter lets us share what we're in the middle of doing. It helps us look into expertise from other people, communicate effectively, and posting content. What aspects are problematic or could work better? The Salesforce UI isn't really good. So I made Chatter ...

It has the potential to be an excellent tool.

PROS & CONS What are the best aspects of this product? I love how easy it is to communicate. This holds true on certain records. It's useful in tagging groups and users within Chatter posts. You can even make use of hashtags in forging topics. What aspects are problematic or could work better? I dislike the fact that you have zero control on the group alert settings. Thing is, the "Announcement" tool does provide a box to checking and sending it in the form of an e-mail for all members ...

Helpful in seeing previous converstations related to the business

PROS & CONS What are the best aspects of this product? I love communicating with teammates about my clients and projects. It is so helpful to see historical conversations about accounts and contacts when I am looking at their records. My email inbox is cleaner, and the communication is where I want it when I need it. What aspects are problematic or could work better? While #topics is a compelling idea, it's difficult to get our whole team to gel around certain core topics. What ...

Brilliant software

PROS & CONS What are the best aspects of this product? Chatter: a better option for e-mail. What aspects are problematic or could work better? Chatter does an incredible job in replacing my inbox. It lets me keep e-mails in interaction made with clients. It prevents me from getting essential messages lost. Chatter groups makes it all so simple in housing releventa data. What specific problems in your company were solved by this product? Whenever a user is mentioned on a thread, ...

Collaborating across departments and users seamlessly

PROS & CONS What are the best aspects of this product? Chatter lets me collaborate across all departments and users in the company seamlessly. I enjoy how I can respond to posts or comments via email and it updates right away, keeping everyone informed in real time. What aspects are problematic or could work better? Getting the email notifications just right can be tricky especially for new users. It's hard to know what they want to know about. What specific problems in your company ...

A clean interface that makes collaboration so easy

PROS & CONS What are the best aspects of this product? Chatter's interface is very clean and acts and feels like any other social media service you might use. It makes collaboration on specific records and files so easy. It also can be implemented in Salesforce on any object. What aspects are problematic or could work better? I've seen Chatter be underutilized because it did not have a proper implementation plan. The fact that Chatter is on the Salesforce record views does not mean ...

A really great CRM tool.

PROS & CONS What are the best aspects of this product? It utilizes social media pwoer in driving your CRM system. Very simple to utilize. A wide range of features which incldue tagging and sharing. It concentrates on communities happening within the organization. What aspects are problematic or could work better? Nothing at all. I've yet to spot anything bad about Chatter. I feel that Chatter is that answer to SFDC in the social enteprise. The product has significant since its ...

Allows us to post important updates to everyone

PROS & CONS What are the best aspects of this product? You can post updates and also store information for clients in the same application.You can also have pop up notifications when someone posts something new to alert you while you are doing other tasks at work. What aspects are problematic or could work better? It would be nice if this application worked on phones with older versions of Android because currently, the Chatter app is not compatible with my phone/software. What ...

This goes beyond "Facebook for business." It's actually meant to help in the collaboration between records and individuals.

PROS & CONS What are the best aspects of this product? I like how Chatter isn't just limited to individuals working and doing posts on links. It makes it possible to collaborate in across individuals, files, records, and even through the dashboards themselves. That way, Chatter posts can possess context of the data record. The part where it's brilliant is that it gets you to break the mold of traditional silos in an organization. What aspects are problematic or could work better? At ...