8.8
Spot Score
Effortlessly connect with customers in real time.
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Starts from $15/User/Month when Billed Yearly, also offers free forever plan
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R
Rick
10/24/21
Added new lead source for us
PROS: It's simple to set up and run. We can customize the tools via REST API, which helps a lot to fit the chat conversations into our existing lead pipeline. We get to automate conversations using rules, further adding to our lead campaing a new layer of prospects from those who are curious to those who are ready to engage us.
R
Rick
10/24/21
Added new lead source for us
PROS: It's simple to set up and run. We can customize the tools via REST API, which helps a lot to fit the chat conversations into our existing lead pipeline. We get to automate conversations using rules, further adding to our lead campaing a new layer of prospects from those who are curious to those who are ready to engage us.
T
Talon
09/08/21
Easy to use, high adoption rate
PROS: An intuitive app even a beginner with no coding skills can master instantly. I was able to onboard the whole team in a day, and from there, this tool has been a ubiquitous part of our day-to-day workflow.
T
Talon
09/08/21
Easy to use, high adoption rate
PROS: An intuitive app even a beginner with no coding skills can master instantly. I was able to onboard the whole team in a day, and from there, this tool has been a ubiquitous part of our day-to-day workflow.
C
Curt
09/07/21
Allows us to provide 24/7 customer support
PROS: The chat helps us manage multiple queries at once. Our small team works in shifts so even tickets caught in between shifts are smoothly endorsed. The incoming team can quickly get the context of the pending tickets endorsed by the outgoing team. This helps us offer a true 24/7 support service. To the customer, the impression is his concern is being taken care of nonstop.
C
Curt
09/07/21
Allows us to provide 24/7 customer support
PROS: The chat helps us manage multiple queries at once. Our small team works in shifts so even tickets caught in between shifts are smoothly endorsed. The incoming team can quickly get the context of the pending tickets endorsed by the outgoing team. This helps us offer a true 24/7 support service. To the customer, the impression is his concern is being taken care of nonstop.
F
Friedrich
08/07/21
Fits a small team with a small budget but huge customer base
PROS: The perfect app for companies with a small budget and team. In our case, we're still unable to scale our staff even in the face of a growing number of suscribers. That had put a strain in our ability to respond fast to customer issues in the past. Since we started using the chat tool, we'd seen a huge jump in our response rate.
F
Friedrich
08/07/21
Fits a small team with a small budget but huge customer base
PROS: The perfect app for companies with a small budget and team. In our case, we're still unable to scale our staff even in the face of a growing number of suscribers. That had put a strain in our ability to respond fast to customer issues in the past. Since we started using the chat tool, we'd seen a huge jump in our response rate.
K
Keegan
02/02/21
New commmunication channel
PROS: The chat app allows us to open a new communication channel for customers. We're getting a lot of live questions and the app helps to sort these out so that recurring questions are directed to our FAQs while unique ones are forwarded as a ticket to our support agents. The whole automated process makes it easy to handle even volumes of issues every day.
K
Keegan
02/02/21
New commmunication channel
PROS: The chat app allows us to open a new communication channel for customers. We're getting a lot of live questions and the app helps to sort these out so that recurring questions are directed to our FAQs while unique ones are forwarded as a ticket to our support agents. The whole automated process makes it easy to handle even volumes of issues every day.
