ChatMeter Reviews in April 2025: User Ratings, Pros & Cons

Organized reviews for Multiple Locations

What do you like best? I really like the filtering options. I manage over 100 restaurants in various locations in the US, and I can filter reviews by location and compare locations. I also like that Chatmeter provides your competition ratings so you can see where you stand. The available reporting options help me organize and present data to our management team to understand and a format that I can customize. What do you dislike? I wouldn't say I like that the filtering categories ...

Great platform for a data analyst to work with

What do you like best? What I like the best about Chatmeter is that there is a wide range of features and reports that can help you in the decision making process. Also, if you want a more detailed view it is possible to check the reviews tab and see what customers think about each of the locations. Reports are great to compare how we are evolving over time, making it a great tool to measure the success of the new programs. Plus, you can see all your media and social media activity in ...

Review of Chatmeter

What do you like best? All the reviews are in one place. I don't have to log in to yelp,google, trip advisor, etc...It's all there at my fingertips What do you dislike? The delay of posting to the actual platform. Recommendations to others considering the product: One stop shop for organizing and connecting with your customers in a timely manner. What problems are you solving with the product? What benefits have you realized? I like the "pulse tab" and the comparison of ...

Makes managing 5 stars!

What do you like best? That all of the platforms are shared onto this one space for me to answer them all efficiently What do you dislike? Not being able to answer some reviews depending on platform Recommendations to others considering the product: Do it if you want to be on too of multiple businesses and reviews all in one place What problems are you solving with the product? What benefits have you realized? Answering our clients and finding out quickly about any less ...

Excellent, easy-to-use review aggregator

What do you like best? What I like best is the ability to respond to reviews from a wide variety of platforms - especially Google and ReviewBuilder - without having to log in to multiple sites every day. It keeps things simple, without sacrificing the features of the individual platforms. What do you dislike? The only downside I have come across is the lack of integration with OpenTable - a large number of our reviews come in through that platform, and it would be very nice to have ...

Nice job

What do you like best? It's an average of all reviewing websites. What do you dislike? Yelp is super negative, and maybe shouldn't count as much. What problems are you solving with the product? What benefits have you realized? No problems. Using chatmeter is part of the calculation on if I receive my bonus or not, and I've gotten bonuses. It's a lot better than just looking at yelp on it's own.

Great product! I highly recommend if you own/manage a business.

What do you like best? I love that the Chatmeter system is very easy to use. Learning this system was a piece of cake. I like having one login to respond to reviews across several different platforms. Everything is in one place, and you don't have to worry about what your password is for Facebook, Google, Yelp etc. I love the daily emails that are sent when there are reviews to respond to. This ensures all reviews are responded to in a timely manner. The reports are very helpful. I also ...

Customer service is excellent.

What do you like best? My rep, Leanna, is always there to answer questions i have with a standing monthly call. She even appreciates when I ask about new features and takes them back to her team. I have often suggested things that she thinks is a great and she takes back to her team in order to improve the product for other users. What do you dislike? Nothing. I have been completely satisfied with my experience. What problems are you solving with the product? What benefits have ...

Increase review response time and resolve customer complaints to turn 1-starts into 5-stars

What do you like best? The ability to quickly respond to reviews as they come in has been critical to customer satisfaction and reputation management. What do you dislike? Really liked the email tool for soliciting reviews but that went away a while ago. Recommendations to others considering the product: Give it a try, results will follow. What problems are you solving with the product? What benefits have you realized? We have turned multiple 1 star reviews into 5 star ...

Daily tracking of online social media comments

What do you like best? The daily reporting that compiled and sent directly to our administrative teams. What do you dislike? It seems (occasionally) that we do not get all of the feedback from the social media sites. Recommendations to others considering the product: Like I've stated earlier, this is a great online tool that assists operators/owners in validating guest experiences. What problems are you solving with the product? What benefits have you realized? ...