ChatMeter Reviews in April 2025: User Ratings, Pros & Cons

"Great so far!"

What do you like best about Chatmeter? Chatmeter makes it easy to manage reviews on our Google, Glassdoor and social platforms. We have had to work out a few kinks here and there, but more importantly, if an issue arises, our point of contact is very quick to respond and either solve the problem or bring a new idea. What do you dislike about Chatmeter? The dashboard can take longer than expected to import a review. I also wish the filters didn't reset every day (for example: I press date ...

"Great experience"

What do you like best about Chatmeter? I see all my stores reviews in one platform What do you dislike about Chatmeter? I don't have any dislikes with the Chatmeter platform What problems is Chatmeter solving and how is that benefiting you? Seeing exactly what customers enjoy and what needs improvement

"Best customer service!"

What do you like best about Chatmeter? Customer service is top notch. The system is easy to use and well-organized. What do you dislike about Chatmeter? Use of Google Docs to update the menu items, however the Chatmeter team is working to fix. What problems is Chatmeter solving and how is that benefiting you? Seeing all reviews in one dashboard and being able to manage local store pages all in one place.

"Very easy to work with. Great product. Easy to use!"

What do you like best about Chatmeter? The ease of answering reviews. I was able to add several different responses and can choose the appropriate response either at my desk or on the go with the app. Great when I am on the road. Very easy to update content. What do you dislike about Chatmeter? I don't have many complaints however I am a bit disappointed in the Facebook duplicate listing clean-up. My social media CSM is working on it. I will say that my full-site CSM is great. Quick to ...

"Disappointed"

What do you like best about Chatmeter? How we can see all of our guests comments from different platforms in one place What do you dislike about Chatmeter? That you can not reply to all platforms directly. I am greatly disappointed that duplicate reviews from the same person do not get removed. One lady named Brandy F, did two 1 star reviews on Yelp (1 was an updated one, actually a response to my comment) yet it stuck as 2 reviews. It also calculated under Yahoo since she used that ...

"Easy Use & Even Easier to Share"

What do you like best about Chatmeter? The Reputation Summary makes it easy to analyze review data from multiple platforms. As someone who looks at data from a high level, the Location Comparison is a great way to see all locations. What do you dislike about Chatmeter? There are filter options to look at Last Month, Last Week, ect. but not for This Month. This is a minor inconvenience because the Select Range filter makes this possible, but we use this view daily. We also have reviews that ...

"Providing Great Data to Review Customer Experience"

What do you like best about Chatmeter? What we like about Chatmeter is that we are able to stay on top of customer insights about their in-store experience. We're also able to share this data across our stores so that Store Managers can directly make changes based on customer feedback. We're able to improve our stores overall due to this quick feedback from Chatmeter. Internally, we have reduced the amount we spend on updating individual store listings and responding to reviews. We love the ...

"Excellent product"

What do you like best about Chatmeter? I am a big fan of the way I can quickly respond to all reviews across multiple platforms. What do you dislike about Chatmeter? It would be nice to have connectivity with apartments.com Recommendations to others considering Chatmeter: Trust your represntative. They will do a great job with you. What problems is Chatmeter solving and how is that benefiting you? None, really. They do a great job.

"Excellent Tool and Stellar Service"

What do you like best about Chatmeter? This tool has been a game-changer for our store managers. Now they can see and respond to all guest feedback all in one place. Additionally, our operators can get a high level overview of store performance and how well they are doing at responding to guest feedback very quickly and efficiently. What do you dislike about Chatmeter? There really isn't much to dislike. There have been a few small glitches here and there but their support team is always ...

"Excellent and Usefull"

What do you like best about Chatmeter? I love the fact that Chatmeter keeps me in touch with my guest feedback. Timely review and response to feedback is the most effective way to a resolution. What do you dislike about Chatmeter? I wish guest feedback would show me the guest email address for direct response. There are times when I would send a e-gift to a guest to resolve a complaint. If I didn't have to request the email and wait for a response this process would be expidited. What ...