ChatMeter Reviews in April 2025: User Ratings, Pros & Cons

"Chatmeter enables us to improve our member communications at scale."

What do you like best about Chatmeter? We are able to manage the 40+ locations that we have in an efficient and scalable manner. What do you dislike about Chatmeter? Some of the AI features have not worked as intended. There's been false flagging on positive / negative sentiment and just needs more polishing. What problems is Chatmeter solving and how is that benefiting you? Chatmeter saves us time and resources by enabling us to manage 40+ pages under one roof. We're able to be more ...

"Chatmeter enables us to improve our member communications at scale."

What do you like best about Chatmeter? We are able to manage the 40+ locations that we have in an efficient and scalable manner. What do you dislike about Chatmeter? Some of the AI features have not worked as intended. There's been false flagging on positive / negative sentiment and just needs more polishing. What problems is Chatmeter solving and how is that benefiting you? Chatmeter saves us time and resources by enabling us to manage 40+ pages under one roof. We're able to be more ...

"Useful Platform and Helpful Employees"

What do you like best about Chatmeter? Chat Meter is a valuable tool for the business I work for. I like the number of resources I have to view how the website is doing and our SEO. Whenever I have questions, I am answered the next day at the latest. The individuals that help me are knowledgeable and give me thorough information in a way I can understand. Chat Meter is constantly updating its platform to keep up with trends in how businesses can connect with their audience. What do you ...

"Useful Platform and Helpful Employees"

What do you like best about Chatmeter? Chat Meter is a valuable tool for the business I work for. I like the number of resources I have to view how the website is doing and our SEO. Whenever I have questions, I am answered the next day at the latest. The individuals that help me are knowledgeable and give me thorough information in a way I can understand. Chat Meter is constantly updating its platform to keep up with trends in how businesses can connect with their audience. What do you ...

"Easy service to use, great customer service!"

What do you like best about Chatmeter? Chatmeter has a simple user interface that is easy to use! What do you dislike about Chatmeter? Sometimes Chatmeter disconnects from GBP or ABC, but it's relatively simple to reconnect them. What problems is Chatmeter solving and how is that benefiting you? Any issues I've had with Chatmeter have been addressed within a few days. Mostly technical errors connecting to search engines.

"Easy service to use, great customer service!"

What do you like best about Chatmeter? Chatmeter has a simple user interface that is easy to use! What do you dislike about Chatmeter? Sometimes Chatmeter disconnects from GBP or ABC, but it's relatively simple to reconnect them. What problems is Chatmeter solving and how is that benefiting you? Any issues I've had with Chatmeter have been addressed within a few days. Mostly technical errors connecting to search engines.

"Chatmeter has been a gamechanger for our business!"

What do you like best about Chatmeter? The automated review reports to executives in our company has been huge for us. We've been able to set up reports for the managers over certain stores, so they're able to address concerns and cheer their team on for good reviews and shoutouts! We've also been able to address the concerns of customers in an efficient and organized way. Chatmeter employees have always been the most helpful too! What do you dislike about Chatmeter? We haven't had any ...

"Chatmeter has been a gamechanger for our business!"

What do you like best about Chatmeter? The automated review reports to executives in our company has been huge for us. We've been able to set up reports for the managers over certain stores, so they're able to address concerns and cheer their team on for good reviews and shoutouts! We've also been able to address the concerns of customers in an efficient and organized way. Chatmeter employees have always been the most helpful too! What do you dislike about Chatmeter? We haven't had any ...

"VOC Coordinator"

What do you like best about Chatmeter? We can assign tasks to another team member, New Pulse reporting, and the Heat Map of all locations. When we need help with our Google locations or have a fundamental question, the team at Chatmeter responds quickly and always gives us helpful hints on improving our social reputation. They are always professional and kind. Thank you, Chatmeter Team, for all your help. What do you dislike about Chatmeter? At this time, we don't have anything to complain ...

"They are very customer-service oriented and are very thorough and patient with explanations."

What do you like best about Chatmeter? The analytics are very explicit and thorough. What do you dislike about Chatmeter? My inept ability to pull reports, but that's my fault! What problems is Chatmeter solving and how is that benefiting you? It took so much of our time answering reviews before Chatmeter. I love the tools that they provide for helping with that. We can answer reviews much more efficiently.