ChatMeter Reviews in April 2025: User Ratings, Pros & Cons

Love that you get notifications of new reviews!

What do you like best? I like that they have outreach. Keeps reviews coming in and lets us know how we are doing in real time What do you dislike? I get multiple emails for a single review. Overkill What problems are you solving with the product? What benefits have you realized? Gives residents the opportunity to communicate more with the office especially since we are not interacting with residents the same way we used to.

Business Growing

What do you like best? Chat meter allows us to as a business to connect to our guest, and receive critical feedback that helps create better customer loyalty, and enhancing their experience, outside of our business. Sometimes, its hard to see whats going on day to day during our business, and with Chatmeter, the feedback we get is very insightful and helpful, the platform is very easy to manage and get responses back to guests right away, as well as keeping pace with deadline functions, ...

Best local brand management

What do you like best? I love that I can see all the different platform reviews. I love the pre-made responses for easy and quick review response. What do you dislike? Not really anything I don't like it's a great service. Recommendations to others considering the product: Great platform for reputation management. Easy to use and quick responses. What problems are you solving with the product? What benefits have you realized? Quick response time to resident reviews.

Great work flow in seeing reviews from all social feeds

What do you like best? The interface is so easy to use and fast. The dashboard is concise and gives me data instantly for any parameters I want to search What do you dislike? There isn't anything I would change at the moment, keep up the great work! What problems are you solving with the product? What benefits have you realized? Its creating great dialogue with my guests and I am easily able to share information to my sous chefs and floor managers. We are able to decipher ...

Sometimes cumbersome and for a period of time I was getting duplications.

What do you like best? Feedback from guest is valuable information and allows me to zero in on issues. What do you dislike? As mentioned above, sometimes cumbersome. Recommendations to others considering the product: Read the tutorial vs. trying to work through it. What problems are you solving with the product? What benefits have you realized? Customer service issues. The benefit is that the feedback is directly from the guest and allows me to target my coaching.

Awesome platform

What do you like best? All info in one place is the reason I like it What do you dislike? Too much. Info to navigate is the what I dislike Recommendations to others considering the product: Great platform What problems are you solving with the product? What benefits have you realized? Helping my franchisees manage reviews better

Great platform, very user friendly and easy to navigate through!

What do you like best? The new Pulse application as it allows me to dive deeper into where my areas of opportunity are. What do you dislike? I honestly can't say I dislike anything at the moment. Recommendations to others considering the product: Use it daily and you will reap the reward of analyzing your business from a different perspective. What problems are you solving with the product? What benefits have you realized? Identifying what our guests are saying ...

Positive!

What do you like best? User experience is great. The platform is trainable to be a part of our user's daily routines. The daily/weekly emails allow quick snapshots into how our locations are performing. What do you dislike? I wish there was more flexibility with reports and how to calculate the LBV . Recommendations to others considering the product: The ease of use of the platform is reason enough. The ability to aggregate data and utilize it to help with business ...

Useful Platform to Enhance Online Presence

What do you like best? Review Monitoring and Response generation What do you dislike? I have liked everything about Chatmeter. Recommendations to others considering the product: Utilize their training tools What problems are you solving with the product? What benefits have you realized? Knowing when all reviews have been posted. Increased reputation

Affordable Solution for Reputation Management

What do you like best? Responses for Online reviews that help to improve reputation What do you dislike? Limited amount of automated responses, would like a couple more Recommendations to others considering the product: Login Daily to check activity What problems are you solving with the product? What benefits have you realized? Reputation Management