ChatMeter

Organized reviews for Multiple Locations

What do you like best? I really like the filtering options. I manage over 100 restaurants in various locations in the US, and I can filter reviews by location and compare locations. I also like that Chatmeter provides your competition ratings so you can see where you stand. The available reporting options help me organize and present data to our management team to understand and a format that I can customize. What do you dislike? I wouldn't say I like that the filtering categories ...

Great platform for a data analyst to work with

What do you like best? What I like the best about Chatmeter is that there is a wide range of features and reports that can help you in the decision making process. Also, if you want a more detailed view it is possible to check the reviews tab and see what customers think about each of the locations. Reports are great to compare how we are evolving over time, making it a great tool to measure the success of the new programs. Plus, you can see all your media and social media activity in ...

Review of Chatmeter

What do you like best? All the reviews are in one place. I don't have to log in to yelp,google, trip advisor, etc...It's all there at my fingertips What do you dislike? The delay of posting to the actual platform. Recommendations to others considering the product: One stop shop for organizing and connecting with your customers in a timely manner. What problems are you solving with the product? What benefits have you realized? I like the "pulse tab" and the comparison of ...

Makes managing 5 stars!

What do you like best? That all of the platforms are shared onto this one space for me to answer them all efficiently What do you dislike? Not being able to answer some reviews depending on platform Recommendations to others considering the product: Do it if you want to be on too of multiple businesses and reviews all in one place What problems are you solving with the product? What benefits have you realized? Answering our clients and finding out quickly about any less ...

Great product! I highly recommend if you own/manage a business.

What do you like best? I love that the Chatmeter system is very easy to use. Learning this system was a piece of cake. I like having one login to respond to reviews across several different platforms. Everything is in one place, and you don't have to worry about what your password is for Facebook, Google, Yelp etc. I love the daily emails that are sent when there are reviews to respond to. This ensures all reviews are responded to in a timely manner. The reports are very helpful. I also ...

Customer service is excellent.

What do you like best? My rep, Leanna, is always there to answer questions i have with a standing monthly call. She even appreciates when I ask about new features and takes them back to her team. I have often suggested things that she thinks is a great and she takes back to her team in order to improve the product for other users. What do you dislike? Nothing. I have been completely satisfied with my experience. What problems are you solving with the product? What benefits have ...

Increase review response time and resolve customer complaints to turn 1-starts into 5-stars

What do you like best? The ability to quickly respond to reviews as they come in has been critical to customer satisfaction and reputation management. What do you dislike? Really liked the email tool for soliciting reviews but that went away a while ago. Recommendations to others considering the product: Give it a try, results will follow. What problems are you solving with the product? What benefits have you realized? We have turned multiple 1 star reviews into 5 star ...

Daily tracking of online social media comments

What do you like best? The daily reporting that compiled and sent directly to our administrative teams. What do you dislike? It seems (occasionally) that we do not get all of the feedback from the social media sites. Recommendations to others considering the product: Like I've stated earlier, this is a great online tool that assists operators/owners in validating guest experiences. What problems are you solving with the product? What benefits have you realized? ...

Amazing and beneficial for tracking, and responding to reviews. Extremely user friendly

What do you like best? User friendly for accessing reviews, and responding in one place. What do you dislike? I haven't had any issues, or specific things, that I dislike about Chatmeter. Recommendations to others considering the product: If anyone is looking for a product to help handle all online reputation in one place, Chatmeter is the way to go! What problems are you solving with the product? What benefits have you realized? I am able to handle negative reviews ...

Chatmeter is great to use and helps make business much easier!

What do you like best? All the insights it gives in regards to reviews from multiple websites and social media. I love having all these analytics to look at from reviews across so many different websites and social media channels. It averages out all your reviews for your business as a whole which comes in handy big time. Same with social media. I like being able to have it all available on Chatmeter. What do you dislike? Can be a bit confusing with so much that it has, but it is ...