ChatMeter Reviews in January 2025: User Ratings, Pros & Cons

"It's nice to be able to do all my location listing and reputation management in one place!"

What do you like best about Chatmeter? I like that I'm able to work with representatives from Chatmeter on a regular basis. When I needed help with an issue in an emergency situation, I was able to receive assistance from a Support specialist in real-time. The last vendor we worked with for the location and reputation management would take months sometimes to respond. What do you dislike about Chatmeter? It would be nice to have more options for asking customers for reviews, like text ...

"All in one solution we were looking for!"

What do you like best about Chatmeter? Chatmeter has the best support I could ask for. All success managers and troubleshooters I have worked with are all based in the US and respond within a business day, often within hours. Communication is top-notch so I always know what is going on with my listings. They are proactive in our regular meetings to ensure that hours are updated across the platforms for holidays, update on anything ongoing, and offers suggestions as needed. Love that I can ...

"Making my job 1000x easier"

What do you like best about Chatmeter? My workplace was already using chatmeter when I started, and as soon as I got logged in and started working in it, I was impressed. I know I only use a tiny fraction of the features, but they make my life so much easier. I love the AI feature the most for replying to reviews. I can simply have the AI write a response and then go in and tweak it if need be or just click the post button. I also love the way the saved replies work, so even if we aren't ...

"Helpful and responsive."

What do you like best about Chatmeter? What is most helpful about Chatmeter is the dashboard. It makes it very easy to change hours and answer questions and reviews. The monthly meetings with our account manager keep us updated with the latest improvements and answer any questions. What do you dislike about Chatmeter? The least helpful about Chatmeter is up till now we have not had a downside or disliked anything about Chatmeter. What problems is Chatmeter solving and how is that benefiting ...

"Chatemeter is responsive and helpful!"

What do you like best about Chatmeter? Our reps always respond promptly and either resolve our concerns or connect us to someone who can. I feel supported through every step of the process. What do you dislike about Chatmeter? I have yet to find any major downsides to using Chatmeter. I wish they could update to Yelp, but that's more of a problem with Yelp's software. What problems is Chatmeter solving and how is that benefiting you? They help us to manage a large number of listings in an ...

"Great User Experience"

What do you like best about Chatmeter? Their tools for businesses are effective, easy to understand and utilize. I'm also a big fan of their reps, who are always friendly and helpful. If I ever have any problems, I feel comfortable knowing I can contact them easily for a quick solution. What do you dislike about Chatmeter? OCCASIONALLY - there are glitches with the software resulting in reviews not showing up on the list, or an infinite loading wheel. These are easily fixed with a simple ...

"Epic Service!"

What do you like best about Chatmeter? Since utilizing Chatmeter for our 55+ properties, I have been blown away by the customer service and continuous improvements they have made. I appreciate the connection with our reps. Courtney Olson has been on top of responses and solution seeks absolutly everything! When I am overwhelmed she and her team calm my nervers and solve the problems immediatly. What do you dislike about Chatmeter? I wish it would be better intigrated with some other ...

"Game Changing"

What do you like best about Chatmeter? I can save so much time thanks to the platform! What do you dislike about Chatmeter? Posts being removed happens. It would be useful if those removed posts showed as such instead of being removed entirely from view. What problems is Chatmeter solving and how is that benefiting you? The bird's eye view of how the business is doing at any given moment is invaluable.

"Better Brand Awareness"

What do you like best about Chatmeter? Chatmeter has truly improved the way we see our business. The tools offered through Chatmeter are one of a kind allowing you to see first hand through the customer's eyes what their experience was like! What do you dislike about Chatmeter? So far I have not run into any issues with Chatmeter! What problems is Chatmeter solving and how is that benefiting you? We are a multi unit business making it difficult to address unit specific issues without making ...

"Very Insightful Tools for All Business Levels"

What do you like best about Chatmeter? The ability to see all of our reviews/responses and search engine listing details at a glance. The ability to dive deeper into these reportings is also very helpful! What do you dislike about Chatmeter? I have been working on gaining access to all of our corporate own listings on Yelp and linking them individually within Chatmeter. This has been an ongoing process and nothing about Chatmeter dissatisfies me regarding this other than it requiring an ...