Chatlio Reviews in April 2025: User Ratings, Pros & Cons

"Great for lead gen"

What do you like best about Chatlio? Chatlio does a great job for lead generation! What do you dislike about Chatlio? Sometimes, the app can be a little glitchy. Recommendations to others considering Chatlio: Do it! What problems is Chatlio solving and how is that benefiting you? We use it on our marketing website for lead generation. Let's us capture more information in a friendlier way than using a form.

"Great chat tool"

What do you like best about Chatlio? We love that Chatlio integrates with Slack. We can help our customers in the same place that we are helping each other, and don't need another app. The ability to select the times we are available and customize the widget very easily means I don't have to bug our developers every time we want to change something. What do you dislike about Chatlio? Chatlio doesn't have the ability to program in holidays, so sometimes we get chats on days the office is ...

"Excellent product and team ."

What do you like best about Chatlio? The integration with Slack , the customization . What do you dislike about Chatlio? I don't dislike anything , it would be nice to have a preset chatbot like collect.chat What problems is Chatlio solving and how is that benefiting you? immediate and personalized costumer service .

"We have been very pleased our team ability to interact with our customers and provide top shelf supp"

What do you like best about Chatlio? Its easy. The customer doesn't have to enter a lot of information, just click and type. Integrated into slack, our whole team can watch for support questions or customer inquiries. The slack integration makes mobile messaging seamless as well. What do you dislike about Chatlio? We really like that chatlio has the option for triggered responses, but we use slack 100% of the time and the triggered responses can't be sent through slack. What problems is ...

"Great platform, great support"

What do you like best about Chatlio? The widget was super easy to integrate and I appreciated the free month trial. We were also able to hide the widget and use the API to enable live Slack chat on our website with our own custom UI. What do you dislike about Chatlio? Account management is tricky... I couldn't add a user to my account if they already created their own account. I also was double charged somehow for a couple of months, but they reversed the charge and even gave me a small ...

"Simple Chat Widget with Slack"

What do you like best about Chatlio? Ease of integration into our site and it's seamless integration into our Slack channel. What do you dislike about Chatlio? There's really not a ton of dislikes. I'd say that having other default skin/styling options and chat behavior might be a nice addition Recommendations to others considering Chatlio: Make sure you have the right staff on hand to respond to Chat messages in Slack. Since this is integrated directly into Slack and if you are a person ...

"Very practical Chat-Widget"

What do you like best about Chatlio? The integration with slack makes it easy for us to integrate incoming chat messages into our workflow without having to watch another open tab in the browser. What do you dislike about Chatlio? Sometimes it's a bit hard to remember the commands to use in slack. What problems is Chatlio solving and how is that benefiting you? We try to have a good relationship with our customer which chatlio helps us achieve.

"Simple, powerful and reliable"

What do you like best about Chatlio? It's very simple to setup and get up and running, but provides a large number of configuration options in the background. What do you dislike about Chatlio? Some very minor limitations (at time of writing), like not being able to send to offline messages to multiple people. What problems is Chatlio solving and how is that benefiting you? Customers have a place to contact our team instantly and consistency. We've seen happier customers, quicker customer ...

"Great for support and gathering user feedback"

What do you like best about Chatlio? Simple slack integration, ability to give customers support, easy to install. What do you dislike about Chatlio? No problems experienced. Does the job we want it to. What problems is Chatlio solving and how is that benefiting you? Chatlio helped us to gather user feedback early on to help us create user guides and how-to content. It also allowed us to provide support to our users.

"Very practical Chat-Widget"

What do you like best about Chatlio? The integration with slack makes it easy for us to integrate incoming chat messages into our workflow without having to watch another open tab in the browser. What do you dislike about Chatlio? Sometimes it's a bit hard to remember the commands to use in slack. What problems is Chatlio solving and how is that benefiting you? We try to have a good relationship with our customer which chatlio helps us achieve.