Chatlio Reviews in April 2025: User Ratings, Pros & Cons

"Customer Service Made Easier"

What do you like best about Chatlio? Chatlio's easy integration with Slack makes responding to private inquiries an absolute breeze. It's not easy managing communications between the company and a consumer. Often, in the midst of busy workloads and hectic schedules, these communications can be lost to the void. With Chatlio, we're able to not only manage communications easier, but without failure on our behalf. What do you dislike about Chatlio? Not necessarily a dislike, but I wasn't sure ...

"The bottom line: Chatlio makes us more profitable."

What do you like best about Chatlio? One thing that made Chatlio stand out to us was the direct integration with Slack. Our team was quite frankly annoyed with chat apps requiring them to keep another browser tab or window open and as a result, we always had less agents available than we should. With Chatlio being baked right into Slack, our internal team communication tool, the entire team is always ready and available to answer chat requests. What do you dislike about Chatlio? I can't ...

"Super easy app with super customer service"

What do you like best about Chatlio? Our company is 100% virtual, global, and serving thousands of customers worldwide. Before switching to Chatlio we struggled to keep up our high service standards. Since switching to Chatlio about 2 years ago we enjoy user-friendly chatlio. We easily retrieve chat transcripts, and appreciate their very responsive customer service. There's hardly ever a problem, and if so, it's typically our mistake - but their response times and collaborative spirit is so ...

"Chatilio has been a huge benefit to our business"

What do you like best about Chatlio? Love that we are able to incorporate it with Slack as well as set our own timing and ours. The easy on off feature is great during the busy times. What do you dislike about Chatlio? When yoiu have a lot of chats going on at once it can get a bit clunky What problems is Chatlio solving and how is that benefiting you? Meeting the demands of our customers to have instant access to answering questions.

"Very usefull"

What do you like best about Chatlio? We do really like the setup process with Slack that is very fast. Also the customisation of the widget is nice. The people are happy to get fast help when they need it. What do you dislike about Chatlio? If I can only change one things, it would be the UI of the admin, that is not as nice as the front widget Recommendations to others considering Chatlio: There is a fast setup when you are using this webapp, and it is very stable, we use it now for 2 ...

"Great software, easy to use."

What do you like best about Chatlio? It just works. The connection with Slack is great and we're able to talk with our customers quickly. What do you dislike about Chatlio? Nothing! We haven't run into any issues during our time using Chatlio. Recommendations to others considering Chatlio: Just give it a shot, you won't be disappointed. What problems is Chatlio solving and how is that benefiting you? We've been able to get in touch with more customers. We feel that more and more people want ...

"Simple with great integrations"

What do you like best about Chatlio? That it is simple and integrates easily into Slack - we can capture sales leads in one place and assign easily. What do you dislike about Chatlio? Not much - it does exactly what it advertises. If I wee being critical the Slack integration can be a little difficult to jump into a new online chat becuase it doesnt make the chat room entirely clear. After a few goes it gets easier. What problems is Chatlio solving and how is that benefiting you? Lead ...

"Chatlio nicely integrates website chat into Slack"

What do you like best about Chatlio? I love that it is integrated into one tool that we use every day. What do you dislike about Chatlio? Looking for queueing so that the visitors could know why it may take a few more minutes to get to them but not have to show an unavailable message on our website. What problems is Chatlio solving and how is that benefiting you? Customer support and sales contact with customers and potential customers. Customers love to jump on and chat real quick with the ...

"Stable Chat Platform"

What do you like best about Chatlio? Since I started to use Chatlio (4 years ago), Chatlio has been working without any major outages, it is very stable platform. What do you dislike about Chatlio? The development cycles are too long, and just few improvements have been implemented, we are still waiting for the quick replies like facebook messenger, a great tool to help customers to select the option and give a quick response. Recommendations to others considering Chatlio: Include custom ...

"Getting closser to our customer"

What do you like best about Chatlio? I like how easy it is to ise it and the functionalities it has like the automatic messages, also how much time your client has beeen waiting and i like very much the statistics you can get What do you dislike about Chatlio? Sometimes the time of the chat is greater than it really is because you may respond very quickly but if the client logs off the time still runs Recommendations to others considering Chatlio: Add he option of sending gifs or videos or ...