Chatlio Reviews in December 2024: User Ratings, Pros & Cons

"Awesome chat service"

What do you like best about Chatlio? Easy setup and integration makes for a flying start What do you dislike about Chatlio? Limitations when you’re already a paying user for features that aren’t _that_ special What problems is Chatlio solving and how is that benefiting you? Direct contact with a community of over 5000 people

"Great integrated chat for a company website "

What do you like best about Chatlio? Really easy to setup and add to any website, tool has worked well for us. What do you dislike about Chatlio? Would be good to have more than two people able to respond to request on the starter price plan Recommendations to others considering Chatlio: Excellent good value chat facility What problems is Chatlio solving and how is that benefiting you? It allows the company to be able to interact immediately with online enquires about our products in the ...

"Chatlio: Just the right amount of customization"

What do you like best about Chatlio? The Slack integration and ability to customize the widget are my two favorite features. What do you dislike about Chatlio? I don't think there are any huge dislikes for me. We've been able to set Chatlio to handle most of our urgent customer service needs. Recommendations to others considering Chatlio: I'm not 100% sure it will work for your CS workflow, but if your team is in Slack all day, definitely give it a try. What problems is Chatlio solving and ...

"Simple and Cost Effective Solution"

What do you like best about Chatlio? The best thing for us is the simple integration with Slack. It allows us to distribute support requests to our entire team without additional overhead. What do you dislike about Chatlio? For our purposes, we haven't encountered any problems. And as we haven't reviewed our solution in a while, there's a good chance there are new features available to us that we have not taken advantage of yet. Recommendations to others considering Chatlio: It's very easy ...

"Great service"

What do you like best about Chatlio? I like that chatlio gives the option for macro like canned responses to be set up. What do you dislike about Chatlio? The only thing that is a bit frustrating (with the slack integration) is that when you archive a customer chat channel it sends a million different notifications. It can get frustrating when you are dealing with multiple customers at once. What problems is Chatlio solving and how is that benefiting you? We are using chatlio as another ...

"Quick, easy and effective"

What do you like best about Chatlio? Slack integration and all my team is onboarding What do you dislike about Chatlio? Formatting of main channel is confusing on high activity, and lack of permissions per user What problems is Chatlio solving and how is that benefiting you? Quick communication set-up with customers when deploying a campaign

"Personalized Customer Service Chat Bot"

What do you like best about Chatlio? integration with slack that displays the picture so you can see who you are talking to as well as the channel so multiple people can see when a chat comes in, personalized colour theme is a nice touch What do you dislike about Chatlio? can't think of anything right now, we have tried several chat bots in the past What problems is Chatlio solving and how is that benefiting you? personalized, real time customer service. In the insurance industry a lot of ...

"Simple, powerful and reliable"

What do you like best about Chatlio? It's very simple to setup and get up and running, but provides a large number of configuration options in the background. What do you dislike about Chatlio? Some very minor limitations (at time of writing), like not being able to send to offline messages to multiple people. What problems is Chatlio solving and how is that benefiting you? Customers have a place to contact our team instantly and consistency. We've seen happier customers, quicker customer ...

"Very practical Chat-Widget"

What do you like best about Chatlio? The integration with slack makes it easy for us to integrate incoming chat messages into our workflow without having to watch another open tab in the browser. What do you dislike about Chatlio? Sometimes it's a bit hard to remember the commands to use in slack. What problems is Chatlio solving and how is that benefiting you? We try to have a good relationship with our customer which chatlio helps us achieve.

"Great for support and gathering user feedback"

What do you like best about Chatlio? Simple slack integration, ability to give customers support, easy to install. What do you dislike about Chatlio? No problems experienced. Does the job we want it to. What problems is Chatlio solving and how is that benefiting you? Chatlio helped us to gather user feedback early on to help us create user guides and how-to content. It also allowed us to provide support to our users.