Chatlio Reviews in December 2024: User Ratings, Pros & Cons

"Simple Chat Widget with Slack"

What do you like best about Chatlio? Ease of integration into our site and it's seamless integration into our Slack channel. What do you dislike about Chatlio? There's really not a ton of dislikes. I'd say that having other default skin/styling options and chat behavior might be a nice addition Recommendations to others considering Chatlio: Make sure you have the right staff on hand to respond to Chat messages in Slack. Since this is integrated directly into Slack and if you are a person ...

"Chatlio review"

What do you like best about Chatlio? The ease of configuring responses, integration with slack is just out of the world. What do you dislike about Chatlio? Would have liked a bit more pricing options for early stage startups What problems is Chatlio solving and how is that benefiting you? Website support for all visitors

"Nice chat tool for Slack-centered businesses"

What do you like best about Chatlio? The Slack integration integrates Chatlio to your Customer Success routine super easily (no additional tool). The commands are pretty easy to master, and the single channels created for each conversation makes the access to history for each user super handy for all agents. What do you dislike about Chatlio? You do not get a notification when a user quits then rejoins the conversation, which creates frustration on both sides sometimes. Make sure the chat ...

"Integrating Chat with Slack: Brilliant!"

What do you like best about Chatlio? All of our Slack users can help field field live chat requests. Since everything runs in Slack, it's one less system that users need to log into. What do you dislike about Chatlio? Not being able to assign offline message requests to users to insure that users are followed up with and don't get overlooked. Recommendations to others considering Chatlio: Great if you are a Slack centric shop. Simple to use, but takes a little training to get users up to ...

"Using it in our e-commerce site"

What do you like best about Chatlio? the integrations with other apps like slack. the widget is easy to use, and the option of scheduling our online time. What do you dislike about Chatlio? the UI admin and reports need to be improved What problems is Chatlio solving and how is that benefiting you? customer live chat

"It has been quite good, since it is quite easy to use"

What do you like best about Chatlio? Slack integration works quite well. Slack editing means real time update on already sent messages. In general it has been easy to use from both sides of people using Chatlio. What do you dislike about Chatlio? Warning that 2 slack operators have been on the slack chat channel What problems is Chatlio solving and how is that benefiting you? More users have been able to ping us quickly without having to reach us via email.

"A great service with decent options"

What do you like best about Chatlio? We love the integration with Slack - it’s great that everyone in the company can help with customer support. What do you dislike about Chatlio? Lack of CRM integration - we would love to have something that integrated a little better with our customer management - perhaps via Segment. What problems is Chatlio solving and how is that benefiting you? We love the ability for anyone in the business to be able to pitch in with web support.

"A simple and useful live chat tool"

What do you like best about Chatlio? The slack integration is clever and seamless. We use Slack as our main communication tool, so it's very easy to respond to a live chat at any time of the day. It's also very useful being able to schedule our 'active' hours, so that live chat requests aren't started outside of business hours. What do you dislike about Chatlio? Chatlio could be more powerful if it were to improve its 'bot' functionality. What problems is Chatlio solving and how is that ...

"Easy to use Live Chat Tool"

What do you like best about Chatlio? I like the integration it has with Slack - makes it easier to track when someone is actively on the site and wants to chat, rather than having the chat client open all the time. What do you dislike about Chatlio? Though a different product, the ability to start implementing more Chatbot capabilities - having it be able to take some information beforehand before handing off to a user would be pretty cool - automated chatbots seem to be all the rage ...

"Rapid chat tool implementation "

What do you like best about Chatlio? Speed to implement and integration to Slack. What do you dislike about Chatlio? The reporting tools seem unintuitive and under done. Found it hard to get meaningful inhibit quickly. What problems is Chatlio solving and how is that benefiting you? Improved sales and customer support with better visibility across the business.