Chatlio Reviews in April 2025: User Ratings, Pros & Cons

"Just What We Needed"

What do you like best about Chatlio? Chatlio was easy to integrate into our system and easy to customise as our needs changed. What do you dislike about Chatlio? I find it awkward that they do not have chat support for their customers. The widget is there on the screen but they are always in "away" mode. What problems is Chatlio solving and how is that benefiting you? We now have direct access to people who are using a platform where we need feedback. It helps them and it helps us.

"Great lightweight Customer Chat to Slack app"

What do you like best about Chatlio? Super lightweight and easy to set up. Instead of trying to do EVERYTHING like so many chat apps, Chatlio sets out to fulfill a simple promise - sleek customer service chat directly in your Slack channel. This has been perfect for us, and they keep on releasing new features to their core tool that pleasantly surprise (rather than spending all their time on completely new features to charge extra money for!) What do you dislike about Chatlio? The price ...

"finance analyst"

What do you like best about Chatlio? Love the ease of use, and the support from chatlio if you are having any issues with the product or service What do you dislike about Chatlio? The only thing I would say is that they are lacking in certain services available as far as reading the data Recommendations to others considering Chatlio: this will redefine your business What problems is Chatlio solving and how is that benefiting you? customers who dont want to talk on the phone can now feel ...

"Chatlio: Just the right amount of customization"

What do you like best about Chatlio? The Slack integration and ability to customize the widget are my two favorite features. What do you dislike about Chatlio? I don't think there are any huge dislikes for me. We've been able to set Chatlio to handle most of our urgent customer service needs. Recommendations to others considering Chatlio: I'm not 100% sure it will work for your CS workflow, but if your team is in Slack all day, definitely give it a try. What problems is Chatlio solving and ...

"Simple and Cost Effective Solution"

What do you like best about Chatlio? The best thing for us is the simple integration with Slack. It allows us to distribute support requests to our entire team without additional overhead. What do you dislike about Chatlio? For our purposes, we haven't encountered any problems. And as we haven't reviewed our solution in a while, there's a good chance there are new features available to us that we have not taken advantage of yet. Recommendations to others considering Chatlio: It's very easy ...

"Quick, easy and effective"

What do you like best about Chatlio? Slack integration and all my team is onboarding What do you dislike about Chatlio? Formatting of main channel is confusing on high activity, and lack of permissions per user What problems is Chatlio solving and how is that benefiting you? Quick communication set-up with customers when deploying a campaign

"Great service"

What do you like best about Chatlio? I like that chatlio gives the option for macro like canned responses to be set up. What do you dislike about Chatlio? The only thing that is a bit frustrating (with the slack integration) is that when you archive a customer chat channel it sends a million different notifications. It can get frustrating when you are dealing with multiple customers at once. What problems is Chatlio solving and how is that benefiting you? We are using chatlio as another ...

"Simple and Cost Effective Solution"

What do you like best about Chatlio? The best thing for us is the simple integration with Slack. It allows us to distribute support requests to our entire team without additional overhead. What do you dislike about Chatlio? For our purposes, we haven't encountered any problems. And as we haven't reviewed our solution in a while, there's a good chance there are new features available to us that we have not taken advantage of yet. Recommendations to others considering Chatlio: It's very easy ...

"Chatlio: Just the right amount of customization"

What do you like best about Chatlio? The Slack integration and ability to customize the widget are my two favorite features. What do you dislike about Chatlio? I don't think there are any huge dislikes for me. We've been able to set Chatlio to handle most of our urgent customer service needs. Recommendations to others considering Chatlio: I'm not 100% sure it will work for your CS workflow, but if your team is in Slack all day, definitely give it a try. What problems is Chatlio solving and ...

"Great service"

What do you like best about Chatlio? I like that chatlio gives the option for macro like canned responses to be set up. What do you dislike about Chatlio? The only thing that is a bit frustrating (with the slack integration) is that when you archive a customer chat channel it sends a million different notifications. It can get frustrating when you are dealing with multiple customers at once. What problems is Chatlio solving and how is that benefiting you? We are using chatlio as another ...