Chatlio

"Great partnership with Chatlio"

What do you like best about Chatlio? the ease of using chatlio is the best thing about chatlio What do you dislike about Chatlio? would like to see more functionality with reports What problems is Chatlio solving and how is that benefiting you? been able to expand hours based on our contact rate and seeing how many chats are coming in afterhours

"We have been very pleased our team ability to interact with our customers and provide top shelf supp"

What do you like best about Chatlio? Its easy. The customer doesn't have to enter a lot of information, just click and type. Integrated into slack, our whole team can watch for support questions or customer inquiries. The slack integration makes mobile messaging seamless as well. What do you dislike about Chatlio? We really like that chatlio has the option for triggered responses, but we use slack 100% of the time and the triggered responses can't be sent through slack. What problems is ...

"Great platform, great support"

What do you like best about Chatlio? The widget was super easy to integrate and I appreciated the free month trial. We were also able to hide the widget and use the API to enable live Slack chat on our website with our own custom UI. What do you dislike about Chatlio? Account management is tricky... I couldn't add a user to my account if they already created their own account. I also was double charged somehow for a couple of months, but they reversed the charge and even gave me a small ...

"Stable Chat Platform"

What do you like best about Chatlio? Since I started to use Chatlio (4 years ago), Chatlio has been working without any major outages, it is very stable platform. What do you dislike about Chatlio? The development cycles are too long, and just few improvements have been implemented, we are still waiting for the quick replies like facebook messenger, a great tool to help customers to select the option and give a quick response. Recommendations to others considering Chatlio: Include custom ...

"Getting closser to our customer"

What do you like best about Chatlio? I like how easy it is to ise it and the functionalities it has like the automatic messages, also how much time your client has beeen waiting and i like very much the statistics you can get What do you dislike about Chatlio? Sometimes the time of the chat is greater than it really is because you may respond very quickly but if the client logs off the time still runs Recommendations to others considering Chatlio: Add he option of sending gifs or videos or ...

"Great for lead gen"

What do you like best about Chatlio? Chatlio does a great job for lead generation! What do you dislike about Chatlio? Sometimes, the app can be a little glitchy. Recommendations to others considering Chatlio: Do it! What problems is Chatlio solving and how is that benefiting you? We use it on our marketing website for lead generation. Let's us capture more information in a friendlier way than using a form.

"Chatlio nicely integrates website chat into Slack"

What do you like best about Chatlio? I love that it is integrated into one tool that we use every day. What do you dislike about Chatlio? Looking for queueing so that the visitors could know why it may take a few more minutes to get to them but not have to show an unavailable message on our website. What problems is Chatlio solving and how is that benefiting you? Customer support and sales contact with customers and potential customers. Customers love to jump on and chat real quick with the ...

"Excellent product and team ."

What do you like best about Chatlio? The integration with Slack , the customization . What do you dislike about Chatlio? I don't dislike anything , it would be nice to have a preset chatbot like collect.chat What problems is Chatlio solving and how is that benefiting you? immediate and personalized costumer service .

"Simple with great integrations"

What do you like best about Chatlio? That it is simple and integrates easily into Slack - we can capture sales leads in one place and assign easily. What do you dislike about Chatlio? Not much - it does exactly what it advertises. If I wee being critical the Slack integration can be a little difficult to jump into a new online chat becuase it doesnt make the chat room entirely clear. After a few goes it gets easier. What problems is Chatlio solving and how is that benefiting you? Lead ...

"Great chat tool"

What do you like best about Chatlio? We love that Chatlio integrates with Slack. We can help our customers in the same place that we are helping each other, and don't need another app. The ability to select the times we are available and customize the widget very easily means I don't have to bug our developers every time we want to change something. What do you dislike about Chatlio? Chatlio doesn't have the ability to program in holidays, so sometimes we get chats on days the office is ...