Chatlio

"Love it (great integration with Slack)"

What do you like best about Chatlio? It integrates directly with Slack which allows us to field live chats in the same platform we're already collaborating internally as a company. The Slack setup is great & the usability is intuitive & easy. What do you dislike about Chatlio? Nothing comes to mind--I wasn't involved in the actual setup/installation of the tool. What problems is Chatlio solving and how is that benefiting you? Better conversion rates on our site by offering prospects another ...

"A great way to integrate live chat on your website"

What do you like best about Chatlio? I love how Chatlio integrates with Slack, making it easy to respond to chat requests even when I'm away from my desk. What do you dislike about Chatlio? The cost is questionable for us given the low volume of chat messages we receive. Recommendations to others considering Chatlio: Consider the volume of chats you may have. What problems is Chatlio solving and how is that benefiting you? We are providing live support to consumers looking to register for ...

"Easy to use and efficient"

What do you like best about Chatlio? The commands are straight forward and it's overall very easy to use What do you dislike about Chatlio? There are a lot of modifications that can be made, to personalize it, which is good. But it can be hard to navigate the settings. What problems is Chatlio solving and how is that benefiting you? We are a call center and Chatlio is reducing our call volume by answering simple questions over chat

"Super easy to use and integrates into Slack - Love it!"

What do you like best about Chatlio? I love the integration into Slack. We use Slack for all our messaging so having Chatlio integrate so seamlessly is awesome. What do you dislike about Chatlio? We would like it to be more customizable Recommendations to others considering Chatlio: Make sure you have an employee that responds to customers. What problems is Chatlio solving and how is that benefiting you? Chat Request and having a centralized interface that all employees can access. It also ...

"Chatlio Implementation Quick and Easy!"

What do you like best about Chatlio? Transcendent enjoys the monthly reporting to see which chats were accomplished and the length of time on each chat. Reporting is an important indicator of how well our company is performing in terms of customer service and also in our sales department to convert leads and answer questions quickly for new prospects. What do you dislike about Chatlio? We would like to see more of a chat bot feature where we can pre-determine question and answers instead of ...

"finance analyst"

What do you like best about Chatlio? Love the ease of use, and the support from chatlio if you are having any issues with the product or service What do you dislike about Chatlio? The only thing I would say is that they are lacking in certain services available as far as reading the data Recommendations to others considering Chatlio: this will redefine your business What problems is Chatlio solving and how is that benefiting you? customers who dont want to talk on the phone can now feel ...

"Easy to implement, flexible features"

What do you like best about Chatlio? The integration path was straightforward, and the slack integration made it easy to implement in our business. We were able to set up a flexible set of processes without too much effort, hiring customer service agents was simple, and visibility was great. What do you dislike about Chatlio? More control over the front-end javascript would be nice (styling especially). We passed on initial design requirements because the chat popup did not seem especially ...

"Great lightweight Customer Chat to Slack app"

What do you like best about Chatlio? Super lightweight and easy to set up. Instead of trying to do EVERYTHING like so many chat apps, Chatlio sets out to fulfill a simple promise - sleek customer service chat directly in your Slack channel. This has been perfect for us, and they keep on releasing new features to their core tool that pleasantly surprise (rather than spending all their time on completely new features to charge extra money for!) What do you dislike about Chatlio? The price ...

"This is a great tool"

What do you like best about Chatlio? There are two main things we love about Chatlio: 1) The information we can see from clients as soon as they start talking to us in the chat (the location, local time, browser, etc.) 2) The general reports with the number of conversations per agent What do you dislike about Chatlio? The overview of the reports section is lacking graphics. It would be user for us to take decisions based on the reports if we did not have to download the reports but if we ...

"Just What We Needed"

What do you like best about Chatlio? Chatlio was easy to integrate into our system and easy to customise as our needs changed. What do you dislike about Chatlio? I find it awkward that they do not have chat support for their customers. The widget is there on the screen but they are always in "away" mode. What problems is Chatlio solving and how is that benefiting you? We now have direct access to people who are using a platform where we need feedback. It helps them and it helps us.