Chatlio Reviews in April 2025: User Ratings, Pros & Cons

"Solid chat software we use with slack. "

What do you like best about Chatlio? The integration with slack is pretty good. We're able to do cool things like tell which customer we're talking to before they even tell us. This is very helpful for pulling up records quickly, and other obvious reasons. What do you dislike about Chatlio? It hasn't really given me much trouble, unlike other software. What problems is Chatlio solving and how is that benefiting you? While we still need 2 vendors for internal messaging and external chat, ...

"Love it"

What do you like best about Chatlio? The fact that it implements with slack. What do you dislike about Chatlio? Would be nice if it could be more customized. Recommendations to others considering Chatlio: none What problems is Chatlio solving and how is that benefiting you? More leads generated.

"Best way to connect with customers"

What do you like best about Chatlio? I love the integration features. Formerly we used Hubspot, and found it was a mess. The ability to handle and share conversations in Slack is amazing, and the reason we switched. It's 100% worth the pain and effort to switch from Hubspot Messenger feature. We would love to see Chatlio expand the integration to allow more and varied interactions. What do you dislike about Chatlio? The lower end subscription could use or operators. The 50$/month is a bit ...

"It’s fun to help customers with Chatlio"

What do you like best about Chatlio? The Slack integration, saved replies, and a simple scheduling system. What do you dislike about Chatlio? The widget is good, but it’d be great if they offered a pop-out or moveable version. What problems is Chatlio solving and how is that benefiting you? Immediate customer feedback helps us build better UX.

"Reliable and friendly user interface"

What do you like best about Chatlio? Tone that tells me that someone is on-line asking a question, and that goes out to entire sales force. What do you dislike about Chatlio? Sometimes hard to remember which menu item I should click on to monitor incoming on-line questions and then to connect to the caller to reply to them. Maybe it should switch modes automatically when a question comes in so that we can answer immediately. What problems is Chatlio solving and how is that benefiting ...

"Trusted and invaluable Live Chat feature"

What do you like best about Chatlio? It is easy to integrate, customize and maintain. In addition, we love the fact you can use it through Slack. It has been a time saver and brought great value to our customer service. Outstanding product, affordable, great Support team and brilliant Founder. Hats off to John for his ingenious creation. What do you dislike about Chatlio? There isn't a thing that we dislike about it. Recommendations to others considering Chatlio: I would most certainly ...

"Been using it for 10 months. Love it."

What do you like best about Chatlio? It's awesome having customer support right there in slack. Saved replies are super helpful. What do you dislike about Chatlio? I wish I could "/leave" a chat without clearing the chat history in the user's window. Sometimes they haven't responded in a while and I'm sure they just got distracted so I want them to see what I wrote if they come back, but I also want to /leave the chat myself.... What problems is Chatlio solving and how is that benefiting ...

"Works great for everything we need!"

What do you like best about Chatlio? Simple and easy to use chat platform to provide support to customers What do you dislike about Chatlio? Nothing really, it works for exactly what we need Recommendations to others considering Chatlio: It is a good chat interface platform for exactly what you need to provide immediate support to customers What problems is Chatlio solving and how is that benefiting you? Other than notifications for missed chats, everything operates well!

"Easy to implement, flexible features"

What do you like best about Chatlio? The integration path was straightforward, and the slack integration made it easy to implement in our business. We were able to set up a flexible set of processes without too much effort, hiring customer service agents was simple, and visibility was great. What do you dislike about Chatlio? More control over the front-end javascript would be nice (styling especially). We passed on initial design requirements because the chat popup did not seem especially ...

"This is a great tool"

What do you like best about Chatlio? There are two main things we love about Chatlio: 1) The information we can see from clients as soon as they start talking to us in the chat (the location, local time, browser, etc.) 2) The general reports with the number of conversations per agent What do you dislike about Chatlio? The overview of the reports section is lacking graphics. It would be user for us to take decisions based on the reports if we did not have to download the reports but if we ...