Chatlio

"Super easy app with super customer service"

What do you like best about Chatlio? Our company is 100% virtual, global, and serving thousands of customers worldwide. Before switching to Chatlio we struggled to keep up our high service standards. Since switching to Chatlio about 2 years ago we enjoy user-friendly chatlio. We easily retrieve chat transcripts, and appreciate their very responsive customer service. There's hardly ever a problem, and if so, it's typically our mistake - but their response times and collaborative spirit is so ...

"Chatilio has been a huge benefit to our business"

What do you like best about Chatlio? Love that we are able to incorporate it with Slack as well as set our own timing and ours. The easy on off feature is great during the busy times. What do you dislike about Chatlio? When yoiu have a lot of chats going on at once it can get a bit clunky What problems is Chatlio solving and how is that benefiting you? Meeting the demands of our customers to have instant access to answering questions.

"Customer Service Made Easier"

What do you like best about Chatlio? Chatlio's easy integration with Slack makes responding to private inquiries an absolute breeze. It's not easy managing communications between the company and a consumer. Often, in the midst of busy workloads and hectic schedules, these communications can be lost to the void. With Chatlio, we're able to not only manage communications easier, but without failure on our behalf. What do you dislike about Chatlio? Not necessarily a dislike, but I wasn't sure ...

"Great software, easy to use."

What do you like best about Chatlio? It just works. The connection with Slack is great and we're able to talk with our customers quickly. What do you dislike about Chatlio? Nothing! We haven't run into any issues during our time using Chatlio. Recommendations to others considering Chatlio: Just give it a shot, you won't be disappointed. What problems is Chatlio solving and how is that benefiting you? We've been able to get in touch with more customers. We feel that more and more people want ...

"The bottom line: Chatlio makes us more profitable."

What do you like best about Chatlio? One thing that made Chatlio stand out to us was the direct integration with Slack. Our team was quite frankly annoyed with chat apps requiring them to keep another browser tab or window open and as a result, we always had less agents available than we should. With Chatlio being baked right into Slack, our internal team communication tool, the entire team is always ready and available to answer chat requests. What do you dislike about Chatlio? I can't ...

"Very usefull"

What do you like best about Chatlio? We do really like the setup process with Slack that is very fast. Also the customisation of the widget is nice. The people are happy to get fast help when they need it. What do you dislike about Chatlio? If I can only change one things, it would be the UI of the admin, that is not as nice as the front widget Recommendations to others considering Chatlio: There is a fast setup when you are using this webapp, and it is very stable, we use it now for 2 ...

"Talk to your website visitors right from Slack"

What do you like best about Chatlio? LOVE being able to chat with website visitors right from Slack! What do you dislike about Chatlio? Not a strong, direct integration to Salesforce Recommendations to others considering Chatlio: They have amazing features and benefits and are working on making a stronger integration to Salesforce. That was the only thing that slowed up us from rolling this out yet. But I love the User Experience and interface from a website visitor perspective as well as ...

"Easy to comprehend"

What do you like best about Chatlio? The software is very easy to use and can be integrated easily to any website as claimed by them. Also, it provides all the required info of customer like their local time and location whichs helps us to rapport better with the customers. What do you dislike about Chatlio? Sometimes delay in notification. At the most part not much What problems is Chatlio solving and how is that benefiting you? We have integrated the software with the website for which I ...

"Love the Chatlio-Slack Integration!"

What do you like best about Chatlio? By far the best feature IMO is the integration with Slack. I'm always on Slack and get notifications on desktop, mobile, and my Apple watch, so I never miss an opportunity or question that comes across our website. In addition, they have a bunch of different pricing platforms and so the price is right for our small business. The conversations are archived and we can access anytime for reference. What do you dislike about Chatlio? You are limited to the ...

"Makes our daily support simple"

What do you like best about Chatlio? Good integrations with other services like Slack What do you dislike about Chatlio? Little ability to have dynamic opening hours What problems is Chatlio solving and how is that benefiting you? Daily support for customers