Chatlio Reviews in April 2025: User Ratings, Pros & Cons

"Great integration and interface"

What do you like best about Chatlio? The settings interface is well organized and comprehensive. What do you dislike about Chatlio? It's a little tough to find the settings you're looking for sometimes because there are so many of them, but that's a good problem to have! What problems is Chatlio solving and how is that benefiting you? Chat for our website and software service.

"Love it (great integration with Slack)"

What do you like best about Chatlio? It integrates directly with Slack which allows us to field live chats in the same platform we're already collaborating internally as a company. The Slack setup is great & the usability is intuitive & easy. What do you dislike about Chatlio? Nothing comes to mind--I wasn't involved in the actual setup/installation of the tool. What problems is Chatlio solving and how is that benefiting you? Better conversion rates on our site by offering prospects another ...

"Integrating Chat with Slack: Brilliant!"

What do you like best about Chatlio? All of our Slack users can help field field live chat requests. Since everything runs in Slack, it's one less system that users need to log into. What do you dislike about Chatlio? Not being able to assign offline message requests to users to insure that users are followed up with and don't get overlooked. Recommendations to others considering Chatlio: Great if you are a Slack centric shop. Simple to use, but takes a little training to get users up to ...

"Using it in our e-commerce site"

What do you like best about Chatlio? the integrations with other apps like slack. the widget is easy to use, and the option of scheduling our online time. What do you dislike about Chatlio? the UI admin and reports need to be improved What problems is Chatlio solving and how is that benefiting you? customer live chat

"It has been quite good, since it is quite easy to use"

What do you like best about Chatlio? Slack integration works quite well. Slack editing means real time update on already sent messages. In general it has been easy to use from both sides of people using Chatlio. What do you dislike about Chatlio? Warning that 2 slack operators have been on the slack chat channel What problems is Chatlio solving and how is that benefiting you? More users have been able to ping us quickly without having to reach us via email.

"Good"

What do you like best about Chatlio? The automation, integration of applications into slack What do you dislike about Chatlio? Nothing negative here, product works as advertised What problems is Chatlio solving and how is that benefiting you? Open Communication

"Basic use, I wish it had more capabilities"

What do you like best about Chatlio? Ease of use. It's very easy to create a chat and integrate to Slack and implement in web site What do you dislike about Chatlio? Dashboard a bit buggy, we have 2 projects under same account, easily confused between them and accidentally delete data from the wrong one. I would like more options: 1. Ability to ask guiding questions which at the end provide a link to FAQ which is optional instead of engaging chat. 2. Would like to export all chats but since ...

"Awesome!"

What do you like best about Chatlio? Simple to integrate, works amazing.. saw an immediate impact! What do you dislike about Chatlio? Nothing other than I kinda wish I had it a long time ago. Recommendations to others considering Chatlio: Integrate with rocketchat! What problems is Chatlio solving and how is that benefiting you? Engagement and quick response from potential new clients.

"Super easy to use and integrates into Slack - Love it!"

What do you like best about Chatlio? I love the integration into Slack. We use Slack for all our messaging so having Chatlio integrate so seamlessly is awesome. What do you dislike about Chatlio? We would like it to be more customizable Recommendations to others considering Chatlio: Make sure you have an employee that responds to customers. What problems is Chatlio solving and how is that benefiting you? Chat Request and having a centralized interface that all employees can access. It also ...

"A great way to integrate live chat on your website"

What do you like best about Chatlio? I love how Chatlio integrates with Slack, making it easy to respond to chat requests even when I'm away from my desk. What do you dislike about Chatlio? The cost is questionable for us given the low volume of chat messages we receive. Recommendations to others considering Chatlio: Consider the volume of chats you may have. What problems is Chatlio solving and how is that benefiting you? We are providing live support to consumers looking to register for ...