ChaseData CCaaS Reviews in April 2025: User Ratings, Pros & Cons

By far the best auto dialing system on the market!

What do you like best? Easy to use and set up. Not to mention any time I have an issue or a question the customer service agents are always helpful and very polite. The admin works great and makes it really easy to monitor calls. Also makes a great coaching and training tool. What do you dislike? The updates should be automatically done Recommendations to others considering the product: Don't be afraid to call them if you need help. Its always quick and easy. What problems are you ...

The software was lightweight and efficient.

What do you like best? Clear communication of call flow procedures with narrowed disposition tool to make call handling less of a hassle. Login was well designed. Easily installed and removed. What do you dislike? No suggested min break between calls makes server load and node efficiency less effective. Including permissive and non permissive action based on enterprise solution could further software's demand. Recommendations to others considering the product: As I may have ...

Best Dialer Evaluated, Hands Down

What do you like best? Intuitive interface and user experience; technologically designed and well though out; excellent customer service and support; robust reporting; solution to meet all and custom needs What do you dislike? not much to add here, ChaseData is a great company. What problems are you solving with the product? What benefits have you realized? all contact center operations; easy setup and increased focus on campaign optimization instead of setup and trouble-shooting; ...

ChaseData has been a breath of fresh air!

What do you like best? Owned and operated call centers for 20 plus years and in that time I've experienced many predictive dialers. From owning premise dialers to working with the first hosted products on the market I've seen it all. ^ years ago I decided to give ChaseData a try and I haven't looked back since. Their support staff is super attentive and always eager to assist. They're always on the cutting edge of technology continuously updating their software with the latest features. ...

User Friendly

What do you like best? The system it self is very user friendly and easy to understand. I like a few features that make it faster What do you dislike? Some of the tech issues and their customer service. It feels like their tech support team is not fully knowledgeable on how to fix certain issues. What problems are you solving with the product? What benefits have you realized? call automation, managing leads and monitor agents

Customer of 6 yrs - chase data loyalist

What do you like best? I’m a big fan of the user friendliness.. What do you dislike? If I had to put something, their customer service is a bit slow to fix issues, but not terrible. What problems are you solving with the product? What benefits have you realized? Great efficiency with calling & realized the importance of constant contact with guests

ChaseData exceeds expectations

What do you like best? Chasedata's intuative interface and database saavy approach to creating top-tier dialer What do you dislike? So far we have not seen anything specific that we dont like. What problems are you solving with the product? What benefits have you realized? ChaseData Delivers. We migrated from Vicidial to ChaseData for several reasons. 1/ exceptional built in and on-the-fly reporting capabilities increases visibility into our daily operation. 2/ intuitive interface made ...

I think this is a better option for residential calls than business to business

What do you like best? The support guys are very helpful but work off-site and they don't always get correct information from the company. They are helpful and friendly though. I also like the fast paced way we can go from call to call with no between time. Casey and Dylan are excellent support agents. What do you dislike? I don't like it's a download. The settings are complicated. I have a lot of issues where support calls are needed. They want to over-explain everything. They don't ...

Best Dialer Evaluated, Hands Down

What do you like best? Intuitive interface and user experience; technologically designed and well though out; excellent customer service and support; robust reporting; solution to meet all and custom needs What do you dislike? not much to add here, ChaseData is a great company. What problems are you solving with the product? What benefits have you realized? all contact center operations; easy setup and increased focus on campaign optimization instead of setup and trouble-shooting; ...

Chasing Leads With Chase Data

What do you like best? The automated dialing system as well as the calls that come thru What do you dislike? There tends to be duplicate records in the system Recommendations to others considering the product: I highly recommend getting and using Chase Data - it will help your business grow. What problems are you solving with the product? What benefits have you realized? We can find companies that will be moving a lot easier using Chase Data which was one of our greater needs