Chargify Reviews in April 2025: User Ratings, Pros & Cons

MIGRATED TO Maxio

Billing Solution

What do you like best? Chargify has the full set of features for billing our low cost SaaS product and handles any pricing model or packaging we can imagine. What do you dislike? Chargify is not well suited to high value SaaS subscriptions as Chargify takes a disproportionally large chunk out the revenue (being a % of revenue, rather than a fixed fee). Disappointingly, this means that we do not run MOST of our business in Chargify - currently less than 2% of our revenue, and only ...

Works well, but not our favorite service

What do you like best? Works really well - we've never had an issue with our billings. Customer service is pretty on point and helpful What do you dislike? Chargify hiked up the cost of their service exponentially without grandfathering in their current clients - or giving adequate notice. The UI is also very clunky and not too intuitive Recommendations to others considering the product: Shop around, there are likely better options out there for the cost. What problems ...

Chargify API and Web Interface

What do you like best? I like the fact that Chargify has a nice easy-to-use Web Interface for setting up products and customer information. What do you dislike? There is 1) no easy way to search or filter through products. We have quite a few products and it is very cumbersome to scroll down every time we are looking for a product. What problems are you solving with the product? What benefits have you realized? We take care of our billing and invoicing needs.

Weak reporting, and unreasonable pricing model

What do you like best? Easy to set up and use to manage subscriptions. Easily connects to stripe. What do you dislike? Pricing as a percentage of the transaction value is asinine. You are not a payment gateway or processor, simply a software that connects to those, and does subscription management. A flat monthly fee (your old pricing model) make more sense for the value you deliver. Reporting is also weak, and doesnt give me easy controls to slice the data how I wish. ...

Reliable & feature-rich billing

What do you like best? Excellent for recurring billing with dynamic components. Powerful admin, easy to support a customers' unique needs. What do you dislike? Expensive for startups. Wish to have ability to enable/disable statement sharing at a customer level. What problems are you solving with the product? What benefits have you realized? Subscription billing, requests for customer payment, dunning, dynamic component billing, secure, professional

Easy to use, quick customer service chat

What do you like best? The user experience from the administrators end is very simple to navigate. Creating new products, editing existing products and tracking stats are also helpful and included in the interface. It integrates with our accounting software Xero for invoicing What do you dislike? Some things are just not possible - i.e. adding a 'one time charge' and having the integrated invoice also created at the same time. What problems are you solving with the product? ...

LOVE Chargify - so much better than 1SC

What do you like best? The interface is intuitive - finally can find everything I am looking for What do you dislike? The dunning process is a bit unclear at times What problems are you solving with the product? What benefits have you realized? Chargify gave us one interface for tracking subscriptions, whereas before we had to use 2. Big improvement

Migrated and Happy

What do you like best? It simplifies difficult concepts such as dunning, contact, and subscription management. What do you dislike? Bulk actions can be a challenge to complete. If I want to reactivate or change the billing date for a group of customers, I need to go into each customer's page. Recommendations to others considering the product: Check every setting before going live! What problems are you solving with the product? What benefits have you realized? We ...

Good product, a little fussy though

What do you like best? Handles the billing portion flawlessly, I really trust it. What do you dislike? Reporting is a little lacking, as are options on the checkout pages. There are also odd things in the subscription management like, for example, a customer with a pending cancellation will still get an email reminding them to update their credit card. Folks don't like it when they request to cancel a service and then get an email indicating that they might be billed again. ...

Good billing System but Scope of improvements is there

What do you like best? I like a ease to setup all kind of billing process and integration. What do you dislike? Still missing very Important Components which making to Accept Payments via Chargify Solutions more secure.. right now using Chargify process and Accepts payments are not Secure . Recommendations to others considering the product: I Believe Chargify Direction is right in terms of billing Usability and Market Analysis. They understand the Needs and trends ...