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Channels - Contact Center Operations Software

Channels

Transforming contact centers with expert service and innovation.

4.5

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Starts from $15/User/Month when Billed Yearly

Channels Reviews & Ratings

4.5

Very Good

Based on 14 ratings & 14 reviews

Rating Distribution

Excellent

(10)

Very Good

(4)

Good

(0)

Poor

(0)

Terible

(0)

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Showing 5-8 out of 14

KH

Kevin H

06/06/19

4 out of 5

An extremely easy to use program that can be accessed from any browser.

What do you like best? Easy to manage at all levels, general configuration, users and campaigns flexible scripting tool very good sound quality exceptional customer service team very attentive to customer requests built-in email functionality, this was what we liked the most CrazyCall. Furthermore, we can assure you that we have raised our level of organization and management more than any other addition to our current workflow. It has helped to cheapen our operation, increase the quality ...

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EB

Emil B

05/19/16

4 out of 5

It is simple to use and help effective manage your team

What do you like best? In my opinion charts are the best of all What do you dislike? data are generated for too long and this is not cool What problems are you solving with the product? What benefits have you realized? i just teach consultants how they can talk with the klients

JV

juan v

10/05/18

3.5 out of 5

Crazy Call Sales enablement software

What do you like best? It is very easy to use and administer with this tool makes managing agents and campaigns really simple the application has managed to improve our performance. and increase our quality of service. What do you dislike? Sometimes the download of information from the cloud is usually slow, but it does not take away the magnificent tool that is Recommendations to others considering the product: very good I recommend it What problems are you solving ...

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AI

Administrator in Information Technology and Services

04/19/17

3.5 out of 5

Excellent support team

What do you like best? quick response for any escalated issue - helpful - outstanding . App interface is nice and easy to use - efficient reports What do you dislike? may be of our poor internet connection we have issues with call quality What problems are you solving with the product? What benefits have you realized? in one app i can deal with all i need about calls - agents follow up - prospects details - analysis - pricing